Field Service Engineer - up to $85K

ZipRecruiter; Medina; On-site; USD 70,000 - 85,000; Full time

Job summary

A leading capital equipment supplier is seeking an experienced Field Service Engineer to join their team. The role involves servicing and installing equipment across North America, providing high-level technical support, and collaborating with cross-functional teams. Candidates must be willing to travel extensively, typically 2-4 days per week, while ensuring customer satisfaction through effective communication and support.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401(k) Plan

Qualifications

• Experience with field service equipment, preferably industrial equipment.
• Willingness to travel up to approximately 70% across North America.

Responsibilities

• Provide on-site installation, validation, and commissioning of instruments.
• Perform hands-on troubleshooting, servicing, and repairs on-site.
• Train customers on equipment operation.

Skills

Field Service Equipment

Technical Support

Troubleshooting

Job description

FIELD SERVICE ENGINEER - up to $85K

Travel expectation: 3-4 days per week (home most weekends), 3 weeks per month. Always home at least 1 full week monthly.

Position Type: Full Time, Direct Hire

Our client, a leading capital equipment supplier, is experiencing significant growth in North America and is seeking an experienced FIELD SERVICE ENGINEER to join their team.

Position Summary

We are looking for a Field Service Engineer to service and install equipment across North America. The successful candidate will provide high-level technical support to external customers with minimal supervision. Responsibilities include on-site installation, validation, commissioning of new equipment, diagnosing and repairing existing machines, training users on equipment functionality, and providing remote support. The role also involves service coordination, customer support, and collaboration with cross-functional teams.

Responsibilities

1. Provide on-site installation, validation, and commissioning of instruments.
2. Perform hands-on troubleshooting, servicing, and repairs on-site.
3. Deliver high-level technical support to customers at their locations.
4. Train customers on equipment operation.
5. Coordinate with cross-functional teams such as field applications, customer support/services, product management, manufacturing, and marketing/sales.
6. Develop and maintain service technical documentation.
7. Create and update service information in the company database.
8. Handle field service calls professionally and promptly, triaging issues with field application scientists as needed.
9. Complete and submit all required paperwork timely.
10. Communicate effectively with customers to ensure satisfaction and implement corrective actions as necessary.

Requirements

• Experience with field service equipment, preferably industrial equipment.
• Willingness to travel up to approximately 70% across North America (typically 2-4 days per week, home on weekends).

Compensation & Benefits

• Competitive salary based on experience.
• Full benefits including medical, dental, vision, life insurance, and other supplemental insurances.
• Paid Time Off (PTO), floating holidays, and paid holidays.
• 401(k) plan with company match.
• Opportunities for growth based on performance.