Associate Director Client Success

Marsh & McLennan Companies, Inc.; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading consulting firm in Saudi Arabia is seeking an Associate Director Client Experience to manage client engagements and drive business growth. The role involves leading complex projects, building relationships with clients, and delivering innovative human capital solutions across various industries. Candidates should have over 7 years of experience in talent management and consulting, with strong project management skills and fluency in Arabic and English.

Benefits

30 working days of annual leave

Comprehensive medical insurance

Life insurance and global travel insurance

Qualifications

• Saudi National with fluency in Arabic and English.
• 7+ years of experience in talent management or human capital consulting.
• Strong background in project management and client engagement.

Responsibilities

• Lead and manage complex human capital consulting projects.
• Build and maintain strong client relationships.
• Create and design custom assessment tools and solutions.

Skills

Project Management

Client Engagement

Analytical Skills

Problem Solving

Presentation Skills

Job description

Mercer is seeking a dynamic Associate Director Client Experience to lead and manage client engagements across Saudi Arabia. In this role, you will play a critical part in driving business growth, managing client relationships, and delivering innovative human capital solutions. You will collaborate with global clients and partners across multiple industries, including banking, government entities, retail, academic institutions, pharmaceuticals, and aviation. You will also work alongside top business schools and consultancies to identify client development and succession planning needs.

This is a leadership role within our Client Delivery Team, where you will be responsible for managing large-scale, complex projects and ensuring successful delivery in line with client expectations.

Key Responsibilities:

• Lead and manage complex human capital consulting projects, particularly in talent assessment, leadership development, and succession planning.

• Act as a strategic advisor, providing insights on human capital transformation, restructuring, and leadership development.

• Build and maintain strong client relationships, ensuring long-term business success.

• Create and design custom assessment tools, reports, and solutions based on client needs.

• Work closely with large educational institutions and consulting firms to provide end-to-end human capital solutions.

• Collaborate with internal teams, including Client Success and R&D, to develop and refine Mercer's consulting offerings.

• Support technology teams in the design and development of assessment tools and solutions.

• Prepare and deliver high-impact presentations to clients and senior stakeholders.

• Partner with the commercial team to develop tailored client proposals and solutions.

Who We're Looking For:

• Saudi National with fluency in Arabic and English.

• 7+ years of experience in talent management, assessment, or human capital consulting.

• Strong background in project management and client engagement, with a proven ability to lead large, complex projects.

• Previous experience in a top-tier consultancy (Big 4, global HR consultancy, or leading test publisher) is highly desirable.

• Expertise in psychometric assessments and talent frameworks (BPS Test User: Occupational Ability and Personality certification is a plus).

• Excellent interpersonal skills and the ability to build and maintain relationships at all levels.

• Strong analytical and problem-solving skills, with the ability to develop innovative talent solutions.

• Outstanding presentation and communication skills, with the ability to engage C-level executives.

What We Offer:

• 30 working days of annual leave plus public holidays.

• Comprehensive medical insurance for the employee and eligible dependents.

• Life insurance and global travel insurance coverage.

• The opportunity to work with a global leader in human capital consulting and collaborate with top-tier clients and institutions.

Company Industry

• Consulting
• Management Consulting
• Advisory Services

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Associate Director Client Success

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