Operations Manager

Emdad Al Khebrat; Jeddah; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading company in the digital water delivery sector is seeking an Operations Manager to oversee operational functions, ensuring seamless execution and scalability. The role involves managing logistics, vendor performance, and cross-functional collaboration to enhance service reliability and operational excellence.

Qualifications

• 4–6 years of experience in operations, supply chain, or logistics.
• Experience with FMCG, retail, or delivery-based business models.

Responsibilities

• Lead day-to-day operations for the water delivery platform.
• Develop supply chain strategies aligned with business goals.
• Monitor KPIs such as fulfillment rate and customer satisfaction.

Skills

Analytical Skills

Decision-Making

Communication

Education

Bachelor's degree in Industrial Engineering

Master’s degree

Tools

ERP systems

Data Analysis Tools

Forecasting Tools

Job description

Job Summary

We are seeking a highly capable and performance-driven Operations Manager to oversee the end-to-end operational functions of our digital water delivery business. The ideal candidate will bring expertise in supply chain management, demand forecasting, vendor coordination, logistics, and customer service — ensuring seamless daily execution and long-term scalability of our digital product. This role is mission-critical to delivering high service reliability, operational excellence, and growth.

Key Responsibilities

• Lead and manage day-to-day operations for the water delivery platform, including procurement, logistics, warehousing, and last-mile delivery.
• Develop and implement supply chain strategies aligned with business goals, ensuring high availability and efficient delivery.
• Oversee demand planning, inventory control, and production scheduling to maintain product availability and minimize waste.
• Ensure vendor performance management, including contract negotiation, SLA enforcement, and performance reviews.
• Optimize operational workflows using digital tools and analytics for efficiency and scalability.
• Collaborate with cross-functional teams including Marketing, Sales, Product, and Customer Support to ensure cohesive customer experiences.
• Monitor key performance indicators (KPIs) such as fulfillment rate, delivery time, cost per order, and customer satisfaction.
• Lead continuous improvement initiatives using Lean or Six Sigma methodologies to drive operational excellence.
• Ensure compliance with health and safety standards, environmental regulations, and corporate policies.
• Prepare operational budgets, forecasts, and resource planning in line with growth objectives.
• Support new product rollouts and geographic expansions from an operational standpoint.

Qualifications & Experience

• Bachelor's degree in Industrial Engineering, Operations Management, Supply Chain, or a related field (Master’s degree is a plus).
• 4–6 years of progressive experience in operations, supply chain, or logistics — ideally with exposure to FMCG, retail, or delivery-based business models.
• Demonstrated success in managing high-volume, fast-paced operations with a customer-first mindset.
• Strong analytical and decision-making skills with proficiency in ERP systems, data analysis, and forecasting tools.
• Experience working with distribution networks, third-party logistics, and delivery platforms is highly desirable.
• Certifications such as Lean Six Sigma Green Belt or PMP are a strong plus.
• Excellent communication skills in both English and Arabic.

Preferred Attributes

• Entrepreneurial mindset with a bias for action and ownership.
• Data-driven leader comfortable making decisions with analytics.
• Comfortable operating in a high-growth, tech-enabled business environment.
• Passion for sustainability, operational efficiency, and customer satisfaction.