Senior Social Media Manager

Serviceplan Group Middle East; Jeddah; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading creative agency in the Makkah Region seeks an SM Account Manager to orchestrate communication between clients and the agency team. The role involves managing client finances, developing strategies, and overseeing community management to ensure brand alignment. Candidates should possess strong marketing knowledge and communication skills, with a preference for bilingual applicants.

Qualifications

• Preferably experience in an agency environment.
• Bilingual: Proficiency in English and Arabic.

Responsibilities

• Be the main contact for all matters related to your accounts.
• Maintain and build strong customer relationships.
• Monitor social media account postings to ensure strategy alignment.

Skills

Marketing and Advertising

Social Media Expertise

Communication Skills

Analytical Thinking

Creative Problem-Solving

Education

Bachelor’s degree in Marketing

Bachelor’s degree in Communications

Bachelor’s degree in Advertising

Tools

Digital Analytics Tools

Job description

Orchestrate communication between the client and the agency team, including different peers, to deliver best-in-class services and products to the client. The SM Account Manager is responsible for ensuring work quality and managing and overseeing the project on daily, weekly, and monthly deliverables.

Job Description:

1. Be the main contact for all matters related to your accounts.
2. Maintain and build strong customer relationships.
3. Manage and facilitate brainstorming sessions with team members as needed.
4. Handle the client's finances and budgeting.
5. Develop strategies with the Social Media Director.
6. Monitor social media account postings to ensure strategy alignment and update strategies as needed in collaboration with the Social Media Director.
7. Oversee community management to ensure the tone of voice matches the brand.
8. Prepare media briefings and media spending proposals.
9. Monitor media performance and prepare performance reports.
10. Oversee influencer campaigns to ensure alignment with brand objectives.
11. Understand the client’s marketing calendar and launch briefs in advance, and communicate them to relevant team members.
12. Collaborate with different departments to ensure project delivery.
13. Prepare monthly and annual reports on brand performance and recommend future strategies.
14. Monitor brand performance and suggest enhancements as needed.

Job Requirements:

1. Marketing and Advertising: Solid understanding of marketing principles and advertising strategies.
2. Social Media Expertise: In-depth knowledge of social media platforms and best practices.
3. Digital Analytics: Familiarity with tools for measuring and analyzing social media performance.
4. Communication Skills: Strong verbal and written communication skills for effective client interaction.
5. Analytical Thinking: Ability to interpret data and make informed recommendations.
6. Creative Problem-Solving: Capacity to think creatively to address campaign challenges.
7. Preferably experience in an agency environment.
8. Education: Bachelor’s degree in Marketing, Communications, or a related field; a degree in Advertising is preferred.
9. Bilingual: Proficiency in English and Arabic.
10. Decision-Making Skills:
11. Additional Requirements: Ability to work under pressure and manage multiple projects simultaneously. Strong crisis management skills for addressing social media challenges.

About Serviceplan:

Serviceplan Group Middle East is the #1 Independent Agency of the Year and a partner-led creative agency, headquartered in Munich with 34 offices worldwide.

Founded in 1970, Serviceplan pioneered the "House of Communication" integrated marketing and communication concept. It is now an international communication network operating globally.

Vision: ÜberCreativity — a higher form of innovation through collaboration across disciplines, cultures, talents, media, and technologies.

• We are Independent, Integrated, Innovative, and International, building the best brands.

Visit us at www.serviceplan.ae