Salesforce Business Analyst

Wipro Limited; Jeddah; On-site; SAR 30,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Business Analyst, where you will work closely with business stakeholders to gather and document Salesforce requirements. Your role will involve translating these needs into functional specifications for various Salesforce solutions, ensuring successful implementation through collaboration with technical teams. This position offers the opportunity to drive process improvements and support user acceptance testing, training, and change management activities. If you are passionate about leveraging technology to enhance business processes, this is the perfect opportunity for you.

Qualifications

• Experience in gathering and documenting Salesforce requirements.
• Ability to translate business needs into functional specifications.

Responsibilities

• Work with stakeholders to prioritize Salesforce requirements.
• Collaborate with teams to ensure successful implementation.

Skills

Salesforce

Business Analysis

Gap Analysis

Change Management

Education

Bachelor's Degree in IT or related field

Tools

Salesforce Service Cloud

Job description

a. Work closely with business stakeholders to gather, document, and prioritize Salesforce requirements.

b. Translate business needs into functional specifications for Sales, Service, Automotive, and/or Loyalty Cloud solutions.

c. Collaborate with technical teams to ensure successful implementation.

d. Conduct gap analysis and recommend process improvements.

e. Support UAT, training, and change management activities.

Employment Type

• Full Time

Company Industry

• IT - Software Services

Department / Functional Area

• Software Development
• Application Development (IT Software)

Keywords

• Business Analyst
• Service Cloud