Customer Support Specialist (Order Fulfillment)

Danaher; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

A leading company in the science and technology sector is seeking a Logistics Coordinator in Riyadh. The role involves managing the order processing cycle, ensuring timely delivery, and coordinating with various departments. Candidates should have at least 3 years of experience in logistics or customer service, proficiency in ERP systems, and be fluent in both English and Arabic. Join a diverse team committed to innovation and customer success.

Qualifications

• Minimum 3 years of experience in a customer service or logistics role.
• Proficient in IT skills and experience with Oracle or similar ERP systems.
• Fluent in English and Arabic, both written and spoken.

Responsibilities

• Manage end-to-end order processing from receipt of purchase order to delivery.
• Analyze Letters of Credit and prepare compliant documentation.
• Handle customer inquiries related to pricing, stock availability, and delivery.

Skills

Customer Service

Logistics Management

Supply Chain Processes

Proficiency in IT

Fluency in English

Fluency in Arabic

Tools

Oracle ERP

Microsoft Office Suite

Job description

In this role, you will have the opportunity to:

1. Process purchase orders received from NUPCO, CPs, and direct customers within the assigned territory.
2. Manage end-to-end order processing from receipt of purchase order to delivery at the customer site.
3. Oversee the order cycle, including system booking, sourcing, liaising with planners, coordinating with warehouse, splitting shipments by store mode, and organizing transportation with freight forwarders.
4. Coordinate with planners on stock ordering from external/internal warehouses to ensure timely availability and proper stock allocation.
5. Arrange shipping documents according to customer requirements, including export documents, licenses, declarations, packing, shipping, and routing of products.
6. Analyze Letters of Credit upon receipt, advise customers on necessary amendments, and contact the advising bank if needed.
7. Prepare documentation compliant with Letters of Credit, CAD, etc.
8. Invoice timely in line with the monthly forecast.
9. Utilize daily management tools by reviewing backlog and revenue recognition files.
10. Handle customer inquiries related to pricing, stock availability, delivery, order status, and product information.
11. Prepare tender requirements and project quotations.
12. Liaise with departments regarding credit standings and compliance updates.
13. Review operational procedures and identify areas for improvement.
14. Support commercial forecast accuracy by providing estimates throughout the period.
15. Perform ad hoc tasks as required by the commercial team and management.
16. Understand and comply with Incoterms and export trade rules of different countries.

The essential requirements of the job include:

• Minimum 3 years of experience in a customer service or logistics role.
• Proficiency in IT skills and experience with Oracle or similar ERP systems.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word).
• Fluent in English and Arabic, both written and spoken.
• Knowledge of supply chain processes including drop shipping, export, transportation, and export terminology.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all supported by powerful Danaher Business System tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out.

At Danaher, we bring together science, technology, and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology, and beyond. For more information, visit our website.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.