CX Renewal Manager in Saudi Arabia

Cisco Systems; Riyadh; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Customer Experience Renewals Manager in Riyadh to drive renewals and grow recurring revenue. The role requires strong sales and customer engagement skills, with a focus on understanding customer needs and tailoring solutions. Ideal candidates will have at least 5 years of experience in the Saudi market, fluency in Arabic and English, and a proven track record of achieving goals.

Benefits

Paid volunteerism time off

Continuous learning and development opportunities

Qualifications

• 5 years of relevant experience in Customer Experience (CX) focusing on renewals.
• Fluency in Arabic and English.
• Experience working with partners across the MEA-TRC region.

Responsibilities

• Drive CX Renewals motion with customers.
• Renew, up-sell, and close contracts.
• Build relationships with customer executives.

Skills

Customer Experience

Sales

Communication

Process Management

Financial Skills

Tools

Salesforce

Microsoft Office Suite

Job description

## CX Renewal Manager in Saudi Arabia

Location:
Riyadh, Saudi Arabia

Area of Interest
Sales - Services, Solutions, Customer Success

Job Type
Professional

Technology Interest
one Job Id
1436831

Local Travel: up to 10%

Location: Saudi

Meet the Team

Join our dynamic team of talented Renewal Managers in the Middle East & Africa, where collaboration and innovation are at the heart of everything we do. As a new member, you'll be welcomed into a warm and nurturing environment that values your unique contributions and encourages growth. Our team is tightly connected, working together with empathy to support one another and achieve common goals. You'll find a supportive network eager to share knowledge and celebrate successes, making this an exciting opportunity to be part of a vibrant community dedicated to excellence and continuous improvement. Embrace the chance to thrive in a role where your potential is recognized and developed!

Your Impact

The new Customer Experience Renewals Manager (RM) role is a highly transparent, strategic position to empower key customers to continue transforming their business and meet their objectives through Cisco solutions. The CX RM role requires a stronger focus on sales and customer engagement to successfully renew and grow recurring revenue for Software. Key responsibilities include:

1. Drive CX Renewals motion with the customer utilizing Cisco resources for all renewal activities from opportunity identification to negotiation to close.
2. Renew, up-sell, and close timely contracts in the assigned territory.
3. Understand customer needs for tailored software solutions and map them to Cisco Buying Programs, effectively communicating their benefits.
4. Maintain internal and external relationships to support closing sales, building deep relationships with customer executives and partners.
5. Supervise and report on market and competitor activities, providing relevant reports and information.

Minimum Qualifications

• 5 years of relevant experience in Customer Experience (CX), focusing on renewals and/or customer success within the Saudi Market.
• 5 years of experience working with partners across the MEA-TRC region, with a preference for those knowledgeable in the Saudi market.
• At least 5 years of hands-on experience engaging with customers specifically within the Saudi market.
• Based in Riyadh, KSA, with fluency in both Arabic and English.

Preferred Qualifications

• Proven track record of achieving or exceeding goals, with a strong result-driven approach.
• Outstanding communication skills, both written and verbal.
• Strong process management and financial skills, capable of developing and implementing policies related to forecasting, data quality, and accuracy.
• Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
• Possession of industry certifications such as ITIL, PMP, COBIT, or Six Sigma.
• Experience in the Public Sector is a plus and will be prioritized.

#WeAreCisco

WeAreCisco unites individuals with diverse skills and perspectives to power an inclusive future for all. Our culture celebrates diversity, fosters belonging, and encourages continuous learning and development. We pioneered hybrid work trends, enabling everyone to excel and be their best. Our communities, through employee resource organizations like Inclusive Communities, promote connection, learning, and advocacy. We also support volunteerism with paid time off, contributing to causes we care about. Our purpose is driven by our people: to power an inclusive future through innovative technology, helping customers reimagine their businesses and meet sustainability goals, making a difference worldwide. Join us and be your authentic self!