Client Servicing/Account Manager

Jobs for Humanity; Jeddah; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading company in Jeddah is seeking a Business Administration professional to enhance client satisfaction and manage relationships. The role involves coordinating with teams, identifying upselling opportunities, and ensuring service delivery meets client expectations. Ideal candidates should have a relevant degree and experience in client management, with strong problem-solving skills.

Qualifications

• 3-5 years of relevant experience in client management.
• Fluent in English.

Responsibilities

• Develop and maintain strong relationships with clients.
• Coordinate with internal teams to deliver services.
• Prepare and present regular reports on client accounts.

Skills

Client Relationship Management

Problem Solving

Communication

Education

Bachelor’s Degree in Advertising

Bachelor’s Degree in Marketing

Bachelor’s Degree in Project Management

Job description

Job Title: Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Job Purpose: To maintain existing business with current clients, help clients understand the full potential of our products, and act as a liaison between the client and delivery teams (external/internal). Also responsible for collaborating with different departments to improve customer support programs and enhance customer satisfaction.

Key Accountabilities

1. Client Relationship Management: Develop and maintain strong relationships with clients, understanding their needs and ensuring their expectations are met.
2. Account Management: Oversee client accounts, ensuring timely delivery of services and resolving any issues.
3. Service Delivery: Coordinate with internal teams to deliver services according to client requirements and timelines.
4. Client Communication: Regularly communicate with clients to provide updates, gather feedback, and address concerns.
5. Problem Solving: Proactively identify potential issues and develop solutions to enhance client satisfaction.
6. Reporting: Prepare and present regular reports on client accounts, including performance metrics and feedback.
7. Upselling: Identify opportunities for upselling additional services or products to existing clients to maximize revenue and client value.
8. Process Improvement: Contribute to the continuous improvement of processes and practices, considering international best practices, business process improvements, cost reduction, and productivity enhancement.
9. Compliance: Follow all relevant departmental policies, processes, standard operating procedures, and instructions to ensure work is carried out in a controlled and consistent manner.
10. Day-to-day Operations: Follow daily operational procedures to ensure continuity of work.

Desired Candidate Profile

Qualifications: Bachelor’s Degree in Advertising, Art, Marketing, Project Management, or equivalent. 3-5 years of relevant experience. Fluent in English. Experience in marketing agencies is preferred.

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