Customer Service Representative

Al Khozama Investment; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to be the primary point of contact for customers. In this role, you will ensure excellent service by addressing inquiries, processing orders, and resolving customer concerns with professionalism. The ideal candidate will possess strong communication skills, a problem-solving attitude, and a passion for customer satisfaction. This is a fantastic opportunity to contribute to a dynamic team while enhancing customer loyalty and retention through personalized service. If you thrive in a fast-paced environment and enjoy helping others, this role is perfect for you.

Qualifications

• 2+ years of experience in customer service or hospitality roles.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Serve as the first contact for customers via various channels.
• Handle complaints and resolve issues professionally and timely.

Skills

Communication Skills

Problem-Solving

Customer Service

Team Collaboration

Data Entry

Education

Bachelor's degree in Hospitality Management

Diploma in Business Administration

Job description

As the primary point of contact for our customers, you will be responsible for ensuring excellent service, resolving inquiries, and addressing customer concerns with professionalism and efficiency. The ideal candidate will have strong communication skills, a problem-solving attitude, and a passion for helping customers.

Key Responsibilities

1. Customer Interaction: Serve as the first point of contact for customers via phone, email, live chat, or in person. Address inquiries, process orders, and provide information about products or services.
2. Issue Resolution: Handle customer complaints, concerns, or feedback in a timely and professional manner. Collaborate with internal departments to resolve issues and ensure customer satisfaction.
3. Product Knowledge: Maintain a thorough understanding of the company's products or services to provide accurate information and assist customers effectively. Stay updated on new products, features, and changes.
4. Order Processing: Process customer orders, returns, exchanges, and refunds. Ensure all transactions are completed accurately and efficiently, and follow up with customers as necessary.
5. Data Entry & Documentation: Enter customer data, maintain records of interactions, and document customer issues and resolutions in the system. Always maintain data integrity and confidentiality.
6. Follow-Up: Proactively follow up with customers to ensure satisfaction and gather feedback. Provide updates on order status or issues and offer solutions when needed.
7. Team Collaboration: Work closely with other departments (e.g., sales, logistics, technical support) to ensure seamless customer experience. Communicate customer feedback to help improve products, services, and processes.
8. Sales Support: Identify upselling or cross-selling opportunities to promote additional products or services when appropriate. Assist with promotional offers, discounts, or loyalty programs as needed.
9. Customer Retention: Focus on building strong relationships with customers to increase loyalty and retention. Provide personalized service where appropriate to enhance the overall customer experience.

Job Purpose

As the primary point of contact for our customers, you will be responsible for ensuring excellent service, resolving inquiries, and addressing customer concerns with professionalism and efficiency. The ideal candidate will have strong communication skills, a problem-solving attitude, and a passion for helping customers.

Minimum Requirements

• Bachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or related fields.
• At least 2 years of experience, including a minimum of 1 year in a similar role.
• Practical experience or internship/co-op experience in hospitality, hotel management, or customer service, which is an added advantage.
• Effective communication skills and the ability to deal politely and professionally with customers.
• Ability to solve problems quickly and calmly, providing effective solutions.
• Flexibility to work under pressure, especially in busy environments.
• Strong teamwork and collaboration skills.
• Professional appearance aligning with hospitality standards.
• Excellent proficiency in English, both spoken and written.

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