Customer Services Engineer

Barco; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Technical Support Specialist to provide on-site support for visualization solutions in the MEA region. The role involves troubleshooting hardware and software, conducting training, and building customer relationships. Ideal candidates will have experience in technical support and a strong client-oriented mindset. Join a culture of innovation and diversity at Barco.

Qualifications

• At least 3 years of experience in technical customer support or sales.
• Good knowledge of hardware, software, and networking technologies.

Responsibilities

• Provide technical on-site support to Barco’s customers.
• Repair and troubleshoot Barco hardware and software.
• Assist at sales demos to promote our solutions.

Skills

Communication

Client Orientation

Tools

Salesforce

Job description

Barco

Barco is a global technology leader headquartered in Kortrijk, Belgium, specializing in visualization solutions. We design and develop cutting-edge products that enable bright outcomes around the world. Our innovative solutions span various industries, including healthcare, entertainment, and enterprise, helping professionals work smarter and live better. At Barco, we foster a culture of collaboration, creativity, and continuous improvement. We are committed to delivering exceptional experiences to our customers and driving technological advancements.

Key Responsibilities

1. Provide technical on-site support to Barco’s Entertainment, High End Residential, and Cinema Customers in the MEA area and abroad.
2. Repair and troubleshoot Barco hardware and software.
3. Assist at sales demos to promote our solutions.
4. Provide product training to partners and end-users.
5. Conduct proactive analysis visits, report findings, and suggest improvements.
6. Gather insights and feedback from customers and partners, and relay this information to product managers and R&D teams.
7. Document actions, solutions, hours, and expenses promptly.
8. Participate in training to update technical, commercial, and soft skills.
9. Build relationships with customers and identify service sales opportunities.

Requirements

1. At least 3 years of experience in a technical customer support or sales environment within the visualization or entertainment industry.
2. Good knowledge of hardware, software, and networking technologies.
3. Fluent in English; additional languages are an asset.
4. Excellent verbal and written communication skills.
5. Service- and client-oriented mindset.
6. Experience with Barco products and Salesforce is advantageous.

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Read here how we do this.