Technical Services Specialist

ZipRecruiter; Medina; On-site; USD 60,000 - 70,000; Full time

Job summary

A leading company in water treatment is seeking a Technical Services Specialist to support the Sales Team and customers. The role involves troubleshooting, training, and collaboration with marketing, requiring 5 years of industry experience and effective communication skills. Join a team that values collaboration and offers competitive pay and benefits.

Benefits

Health and wellness benefits

Generous Paid Time Off

Qualifications

• Minimum 5 years of experience in the water treatment industry.
• WQA certification or similar credential is a plus.
• Effective communication and teamwork skills.

Responsibilities

• Support Sales Team with technical questions and troubleshooting.
• Update technical resources on the website.
• Train coworkers and customers on products and services.

Skills

Effective communication skills

Ability to work well with others

Time management

Education

WQA certification or similar

Achieve WQA Certified Treatment Designer certification within one year of hire

Tools

Microsoft Excel

Job description

Job DescriptionJob Description

Established over 70 years ago, Nelsen Corporation, a family-owned business, has grown to become one of the world’s leading OEMs and distributors of residential and commercial water treatment systems and components, and drinking water products. From its headquarters in Medina, Ohio, and additional distribution and manufacturing facilities in Arizona, Texas, Florida, and Wisconsin, Nelsen serves professional dealers in the United States and worldwide.

Nelsen Corporation is seeking a self-motivated, collaborative Technical Services Specialist to support our Sales Team and customers with water treatment systems. The ideal candidate has experience in the water industry and enjoys helping others solve problems. Working under the general direction of the Technical Services Manager, this position provides training, troubleshooting, and offers expert advice for everything from home water systems to larger commercial equipment. A valued member of the team, the Technical Services Specialist ensures that Sales, Marketing, vendors and customers have the right information and support.

Why join the Nelsen Team?

Our team is made up of hardworking, talented people. Offering full-time opportunities, working Monday through Friday, our employees enjoy competitive pay, benefits and an exceptional work-life balance.

Work Shift and Hours: Monday-Friday, 8:00AM - 5:00PM. No weekends.

Pay: From $60,000 per year; pay commensurate with experience and skills.

On the first of the month after 60 days:

• Health and wellness benefits eligibility, including medical, dental, vision, 401k, company-paid short/long term , life insurance, and more
• Generous Paid Time Off

Essential Duties and Responsibilities

Sales Team Support:

• Teach Sales Team members how to handle basic technical questions from their customers
• Be a point of contact for questions regarding commercial reverse osmosis (RO) systems
• Troubleshoot water treatment systems, including chemical dosing, softeners, filters, and smaller RO units
• Attend vendor training sessions, sharing information learned with the Sales Team

Marketing Collaboration:

• Help keep the technical resources on our website up to date
• Review product information, ensuring information is accurate and easy to understand
• Assist with writing or updating service manuals and other technical documents

Teamwork:

• Train both coworkers and customers on products and services
• Work with the Marketing Team to clearly explain technical details
• Build good working relationships with coworkers, vendors, and other departments

Additional Duties and Responsibilities

Problem-Solving:

• Ability to solve problems through looking at the data and thinking things through
• Comfortable following instructions in writing, pictures, or diagrams

Work Environment:

• Primarily in an office setting, using computers, phones, software applications and other standard equipment

Travel:

• Travel, up to 10%

Physical Requirements:

• Primarily sitting, talking, or using a computer
• Occasional standing, walking, and lifting (up to 50 lbs.)
• Reasonable adjustments if accommodation is needed

Qualifications and Competencies:

What We’re Looking For:

• Effective communication skills
• Ability to work well with others and influence through teamwork and collaboration
• Comfortable using Microsoft Office products, especially Microsoft Excel
• Motivated, organized, and good time management
• Must pass a background check and urine drug screening, in accordance with applicable state law

Experience and Education:

• Minimum 5 years of experience in the water treatment industry
• WQA certification (or similar certification or credential) a plus
• Achieve WQA Certified Treatment Designer certification within one year of hire