Store Manager

Loewe; Saudi Arabia; On-site; SAR 30,000 - 70,000; Full time

Job summary

Join a fast-moving and ambitious company as a Store Manager, where you will lead a passionate team to exceed client expectations and drive business success. In this dynamic role, you will coach and develop your team while fostering a client-centric environment. You will also identify business opportunities and implement strategies to enhance sales. With a commitment to excellence and a strong understanding of the retail landscape, you will play a key role in shaping the store's success. This is an exciting opportunity for those who are passionate about fashion, art, and culture.

Qualifications

• Proven experience in leading diverse teams to success.
• Strong communication and interpersonal skills.
• Client-centric mindset with a passion to exceed expectations.

Responsibilities

• Manage and develop a team through coaching and feedback.
• Lead client interactions and ensure exceptional service.
• Grow store sales by identifying opportunities and maximizing potential.

Skills

Team Management

Client Experience

Business Development

Effective Communication

Commercial Acumen

Job description

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.

As a Store Manager/Store Director, you will constantly seek out business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the client's expectations.

Your role will be:

Team Management and Development

Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans.

Identify, recruit, and develop talent, securing succession plans.

Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment.

Organize the team and shop floor coverage in an effective manner to meet the changing business needs.

Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration into the company is positive.

Communicate with passion and inspire the team on company messages and information during morning briefings, training, and one to one meeting.

Client Experience

Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony in the moment.

Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.

Build a client centric mindset within the store which focuses on always exceeding the client expectations.

Develop client database by optimizing data quality and quantity.

Train and develop the team to be confident in their after-sales knowledge.

Business Development

Grow the top line sales of the store, identifying opportunities and maximizing potential.

Develop, define and implement relevant and tangible action plans in line with company's needs and expectations.

Focus on category development within the store, collaborating with all the relevant functions to ensure each category potential is maximized.

Build, grow and develop a loyal client base, utilizing all available tools and opportunities.

Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities.

Connect with internal and external peers in the market to create an effective collaborative network.

Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness.

Proactively share market insights and opportunities with business stakeholders.

Monitor business performance, results and audits and develop actions as needed.

Operations

Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented.

Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience.

Maintain inventory and be accountable for inventory management and accuracy.

Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including:

o All Health & Safety matters are adhered to.

o Store Facilities are maintained.

o Grooming Guidelines are respected.

o Effective collaboration between front and back of house teams and activities.

Additional duties and management responsibilities as required.

What is important for the role:

Proven experience within a similar environment leading diverse people to success.

Effective communication and interpersonal skills, valuing, and amplifying diversity.

Leads with empathy and curiosity to listen and understand.

Strong and demonstratable commercial acumen.

Ability to be agile, creative, and commercial in solution development.

Passionate and knowledgeable about our product and the industry.

A Client centric mindset with a passion to exceed expectations.

A committed Team Player, able and willing to collaborate with various stakeholders.

A deep interest in Fashion, Art, and Culture.

Fluent in English and Arabic.