CT/MRI/PET-CT Field Service Engineer

Job Description

Position Summary:

CT/MRI/PET-CT Field Service Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations, and installations. Must have the ability to troubleshoot and accurately resolve technical issues with the use of a laptop and other equipment. Must be familiar with CT/MRI/PET-CT medical equipment. OEM or third-party training/experience is required. Must have MRI and CT (GE, Siemens or Canon/Toshiba) Experience.

Location: Seattle, WA

Essential Duties:

• Provide on-demand phone and on-site support as required.
• Plan, schedule, and execute all required planned maintenance (PM) activities.
• Accurately and promptly submit required paperwork to accounting/operations.
• Promote positive customer relationships, including non-service call visits and meetings.
• Promptly return and document all material not used in the field to MXR Imaging facilities.
• Work with sales and operations on all customer-specific site and technical issues.
• Work with customers and sales force to clarify customer requirements and technical issues.
• Professionally, safely, and accurately perform on-site system installations as well as de-installations.
• Assist in site planning and sales consultations as needed.
• Maintain inventory integrity through proper handling, inspection, and warehousing.
• Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance.
• Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team.

Education/Experience:

Required:

• High School Diploma
• Extensive background in servicing Medical Imaging equipment.
• 3+ years experience of MRI and CT (GE, Siemens, or Canon/Toshiba).
• Willingness to be on call, including weekends and holidays.
• Valid U.S. driver's license.

Preferred:

• An Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical training, or equivalent experience on electronic equipment is a PLUS.

Travel:

• Willingness to travel within the United States.

Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal communication skills; experience in effectively communicating key data.
• Keen analytic, organizational, and problem-solving skills.
• Personal qualities of integrity, credibility, and unwavering commitment.
• A proactive, hands-on strategic thinker who is a team player with a positive and supportive attitude.

Customer Satisfaction Metrics:

• Promptness of response to users' requests for support.
• Accuracy and report quality and meeting deadlines.
• Solving problems on a first call basis.
• Maintaining excellent customer relations.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to stand, walk, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Training Requirements:

• ESD Training (ESA and EF)
• Cold Stress Training
• HIPAA
• Heat Stress Training
• Departmental Procedures as required to the role
• Quality Key Process Indicators and Policy, Good Documentation Practices
• Safety awareness initiatives and protocols
• Software utilization