Front Office Manager

Centro Hotels by Rotana; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hotel in Saudi Arabia is seeking a passionate Front Office Manager to enhance guest experiences and optimize hotel operations. The ideal candidate will have a solid background in hospitality, strong communication skills, and a proactive approach to guest service. Responsibilities include managing guest arrivals and departures, collaborating with departments, and maximizing revenue through effective planning and execution. Join a dynamic team dedicated to delivering exceptional service.

Qualifications

• At least two years of experience in a similar role.
• Educational background in Hospitality Management preferred.

Responsibilities

• Responsible for guest service and hotel operations.
• Maximize hotel revenue while ensuring guest satisfaction.
• Manage day-to-day Front Office functions.

Skills

Communication

Problem-Solving

Time Management

Customer Focus

Education

College or University Graduate

Hospitality Management

Tools

Opera

Micros

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

As a Front Office Manager, you are responsible for all matters affecting guest service and hotel operations, aiming to maximize hotel revenue while delivering excellence at every opportunity. The role involves controlling room availability and managing day-to-day Front Office functions such as handling guest arrivals and departures, and addressing information requests. Key responsibilities include:

1. Ensuring guests receive prompt attention and personal recognition throughout their stay, responding to guest needs, and resolving issues to achieve high guest satisfaction.
2. Planning and implementing availability controls to maximize revenue from rooms, food & beverage, and other services where applicable.
3. Maintaining high performance standards among guest contact staff to ensure they are knowledgeable, friendly, and courteous.
4. Providing management with reports on trends, guest impressions, and operational issues affecting the guest experience.
5. Collaborating with the Housekeeping Department to ensure efficient room turnaround and proper allocation of arriving guests.
6. Participating in decision-making regarding occupancy goals, marketing strategies, and rate development.

Skills, Education, Qualifications & Experiences

You should be a college or university graduate with at least two years of experience in a similar role. Proficiency in hotel property management systems such as Opera, understanding of sales systems like Micros, and strong communication skills in English are essential.

Knowledge & Competencies

The ideal candidate is a hands-on professional with a solid front office background, excellent customer relations, problem-solving, and time management skills. You should be result-oriented, proactive, innovative, and capable of leading, motivating, and improvising in all situations. Key competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations

Educational background in Hospitality Management is preferred.