Executive Director - Visitor & Community Services (COR424)

Qiddiya Investment Company; Riyadh; On-site; SAR 300,000 - 450,000; Full time

Job summary

A leading company in Saudi Arabia is seeking an Executive Director for Visitor & Community Services. This role focuses on enhancing the visitor experience through strategic planning, stakeholder collaboration, and community engagement initiatives. The candidate will lead efforts in developing world-class visitor experience centers and ensuring consistency across Qiddiya City. This position offers the chance to be part of a transformative city development.

Qualifications

• 15+ years of relevant experience in visitor experience and community engagement.
• Proven track record in destination management.

Responsibilities

• Develop customer-centric Visitor & Community Services Strategy.
• Monitor and analyze visitor experience metrics.
• Design and deliver visitor experience training programs.

Skills

Strategic Thinking

Community Engagement

Visitor Experience Design

Education

Bachelor's Degree

Job description

Executive Director - Visitor & Community Services (COR424)

Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

Primary Responsibilities

• Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives.
• Serve as the voice of the visitor by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders.
• Develop and manage world-class visitor experience centres using innovative technology and creative solutions.
• Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations.
• Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators.
• Design and deliver visitor experience training and education programs for all relevant stakeholders.
• Regularly review visitor offerings and lead the implementation of improvement initiatives.
• Build sector knowledge through continuous research, insights, and participation in industry events.
• Manage the assets incentives program to drive high standards in visitor experience across all assets.
• Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities.
• Foster positive local sentiment towards tourism through proactive community engagement initiatives.
• Create and implement communication plans to inform communities via appropriate channels.
• Develop benchmarking tools to monitor and measure community sentiment.
• Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO.
• Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow.

Desired Candidate Profile

• 15+ years of relevant experience with a Bachelor's degree in a related field.
• Proven track record in designing and implementing visitor experience and community engagement initiatives.
• Prior experience in a destination management role, with a strong understanding of tourism impact and stakeholder coordination.
• The opportunity to be part of one of Saudi Arabia's most ambitious city developments.
• A role dedicated to a specific residential asset type, allowing you to build deep expertise in your area.
• A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued.
• Collaboration with global industry leaders in real estate development, architecture, and planning.

Company Industry

• Entertainment
• Recreation
• Theme Parks

Department / Functional Area

• Administration

Keywords

• Executive Director - Visitor & Community Services

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