Soft Services Manager (KSA) - (Talent Pool)

Serco; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Soft Services Manager to oversee service delivery and performance in Facilities Management. This role involves managing a dynamic team, ensuring compliance with regulations, and liaising with stakeholders to meet service expectations. With a focus on strategic planning and problem-solving, the ideal candidate will have a background in engineering and extensive experience in facility management operations. Join a forward-thinking organization committed to excellence in public service delivery and make a significant impact in the Kingdom of Saudi Arabia.

Qualifications

• 5-7 years of experience in Soft Services facility management.
• Experience in consultancy services and project management.

Responsibilities

• Manage daily service delivery of the Soft Services Department.
• Develop monthly activity reports for senior management.
• Ensure compliance with statutory regulations.

Skills

Planning Abilities

Analytical Problem Solving

Communication Skills

Stakeholder Management

Technical Knowledge

Education

Degree in Engineering

Project Management Qualification

Tools

BICS Certification

ISSA Certification

Job description

Soft Services Manager

Make a difference every day

The Job Opportunity

Since 7, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services, and Defence), enabling transformation and ensuring the delivery of world-class services. We are extremely proud of our partnerships with government and semi-government entities and what we continue to achieve together.

To support Serco’s continuous growth in the Kingdom of Saudi Arabia, we are currently bidding for a prestigious project where we need an FM Manager with a specialist background in Soft Services Facilities Management. The hiring for this position is subject to contract award.

In the Middle East, we employ more than 5,000 people across four countries including the United Arab Emirates, the Kingdom of Saudi Arabia, Qatar, and Iraq. Our employees remain our greatest asset.

Serco is currently talent pooling for upcoming opportunities. Join our talent pool for consideration in future roles within our organization.

Key accountabilities :

1. Manage the day-to-day service delivery and performance of the Soft Services Department including, Cleaning & Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration Departments.
2. Manage, support, and coach internal team members to deliver service against company and client objectives.
3. Develop monthly activity reports as required by senior management and other service users to ensure optimum delivery across all the identified areas of service.
4. Liaise with all internal stakeholders / customers on a regular basis to identify their future needs and expectations regarding the services provided.
5. Undertake Key Performance Indicator (KPI) or Service Level Agreement (SLA) inspections and provide service delivery reports to senior management.
6. Maintain a register of all statutory and legal compliance regulations relevant to the Soft Services Operations, ensuring compliance at all times.
7. Proactively identify and monitor all risks associated with Contractual and Departmental Outputs of the Soft Services Department and escalate to the General Manager as required.

What we are looking for in our candidates :

• Excellent planning abilities, an analytical approach to problem solving, and a good knowledge of built environment technology.
• Excellent communicator at all levels with the ability to demonstrate strong technical knowledge, advice, and guidance to support the client and key stakeholders.
• Experience working with multi-agency stakeholders.
• Highly motivated, flexible individual with energy and drive.

Specific requirements :

• 5-7 years of experience in a similar role working within a highly dynamic and complex environment, with specific experience related to Soft Services facility management operations.
• 5-7 years of experience in a senior role in consultancy services.
• Holder of a degree in a relevant engineering discipline.
• Qualification in project management / project methodology (PMP, Prince 2) preferred.
• Saudi Council of Engineers affiliation.
• Certification in BICS / ISSA is desirable.