Field Service Engineer

Beckman Coulter Diagnostics; Saudi Arabia; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in cancer diagnostics is seeking a Field Service Engineer in Saudi Arabia. This role involves delivering onsite technical service, ensuring customer satisfaction, and meeting revenue targets. The position offers flexibility for remote work, focusing on maintaining histopathology instruments and supporting customer needs. Ideal candidates will have a strong technical background and excellent communication skills in both English and Arabic.

Qualifications

• At least 5 years of experience in Field Service or related to histopathology equipment.
• Knowledge of network configurations, firewalls, TCP/IP, and Windows environments.

Responsibilities

• Perform onsite service and maintenance for histopathology instruments.
• Conduct preventive maintenance, repairs, and fault analysis.
• Collaborate with the Field Support Team for after-sales service.

Skills

Communication

Problem Solving

Analytical Skills

Education

Bachelor’s degree in Mechanical, Electronic, or Electrical Engineering

Tools

Salesforce

Job description

Leica Biosystems' mission of Advancing Cancer Diagnostics, Improving Lives is central to our culture. We are a global leader in cancer diagnostics, offering a comprehensive portfolio from biopsy to diagnosis. Our user-friendly and reliable products aim to improve workflow efficiency and diagnostic confidence, emphasizing that every moment matters in cancer diagnostics.

Joining our team means helping develop solutions that enable accurate diagnoses and provide clarity to patients. Be part of our diverse, global team and grow every day.

Leica Biosystems is proud to collaborate with six Diagnostics Companies at Danaher, working swiftly to improve patient lives through innovative diagnostic tools addressing major health challenges.

Position Overview

The Field Service Engineer for Leica Biosystems is responsible for delivering onsite technical service in Saudi Arabia, ensuring high customer satisfaction while meeting revenue and KPI targets.

Key Responsibilities

1. Perform onsite service and maintenance for histopathology instruments within Leica Biosystems portfolio.
2. Support customers and colleagues proactively to maximize satisfaction.
3. Visit customers for installations, preventative maintenance, repairs, fault analysis, and upgrades, ensuring professional and timely service.
4. Provide phone and occasional Helpdesk support to minimize downtime.
5. Perform root cause analysis in the field or in the business/manufacturing units.
6. Support within Saudi Arabia and occasionally within the EU.
7. Work remotely as part of the Field Service team based in Saudi Arabia.

Opportunities in this Role

• Conduct preventive maintenance, repairs, fault analysis, and upgrades to ensure excellent customer care and meet team KPIs.
• Install histopathology and ancillary equipment onsite.
• Deliver accurate reports and manage service documentation via Salesforce.
• Collaborate with the Field Support Team to provide industry-leading after-sales service.
• Assist the sales team with customer training, installations, demonstrations, and system builds.
• Share information from customer contacts to enhance satisfaction and update CRM and knowledge databases.

Minimum Requirements

• Bachelor’s degree in Mechanical, Electronic, or Electrical Engineering.
• At least 5 years of experience in Field Service or related to histopathology equipment.
• Knowledge of network configurations, firewalls, TCP/IP, and Windows environments is advantageous.
• Excellent communication skills in English and Arabic.
• Ability to learn independently and build technical expertise.
• Ability to lift and move up to 25kg safely.
• Strong problem-solving and analytical skills.
• High commitment to service quality.
• Customer-focused mindset and open to travel up to 80% within the territory.

This position offers the flexibility of remote work, with additional details provided during the interview. Join us to accelerate the impact of science and technology in healthcare. For more information, visit www.danaher.com.

We value diversity and inclusion, recognizing the unique perspectives each individual brings to our workforce and markets.