Account Manager

UBRAND | ?; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

Join a dynamic team as an Account Manager, where you'll nurture client relationships and drive satisfaction. This role involves strategic planning, effective communication, and problem-solving to ensure client objectives are met. UBRAND offers a creative environment with opportunities for growth and development.

Benefits

On-the-job training

International training opportunities

Creative work environment

Qualifications

• Proven experience in account management, preferably in a similar industry.
• Results-driven with a focus on customer satisfaction.

Responsibilities

• Nurture and grow relationships with clients to ensure satisfaction.
• Develop account plans and strategies to achieve client goals.
• Manage contract negotiations and renewals.

Skills

Communication

Interpersonal Skills

Problem Solving

Customer Satisfaction

Education

Bachelor's degree in business

Bachelor's degree in marketing

Tools

CRM software

Project management tools

Job description

Account Manager Job Description

As an Account Manager, your primary responsibility is to nurture and grow relationships with clients to ensure satisfaction and loyalty. You will serve as the main point of contact between the company and its clients, understanding their needs, addressing concerns, and proactively identifying opportunities for upselling or cross-selling. This role requires strong interpersonal skills, business acumen, and the ability to collaborate with internal teams to deliver excellent service and achieve client objectives.

1. Client Relationship Management:
   • Build and maintain strong, long-lasting relationships with clients
   • Act as the main point of contact for client inquiries, concerns, and requests
   • Understand clients' business objectives and challenges to provide tailored solutions
2. Account Planning and Strategy:
   • Develop account plans and strategies to achieve client goals and maximize revenue
   • Identify opportunities for upselling and cross-selling additional products or services
   • Collaborate with clients to set realistic and achievable objectives
3. Communication and Coordination:
   • Effectively communicate client needs and expectations to internal teams
   • Collaborate with sales, marketing, and product development teams to deliver on client commitments
   • Provide regular updates and reports to clients on project status and performance
4. Problem Resolution:
   • Proactively address and resolve client issues or concerns
   • Work with internal teams to find solutions to client challenges
   • Ensure timely and effective communication of resolutions to clients
5. Contract and Renewal Management:
   • Manage contract negotiations and renewals
   • Ensure that contractual commitments are met and exceeded
   • Work with the finance team to ensure timely and accurate invoicing
6. Market and Industry Knowledge:
   • Stay informed about industry trends, market changes, and competitive products/services
   • Share relevant insights and information with clients to position the company as a trusted partner

Requirements

• Bachelor's degree in business, marketing, or a related field
• Proven experience in account management, preferably in a similar industry
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Results-driven with a focus on customer satisfaction
• Familiarity with CRM software and project management tools

Benefits

Autonomy in work style, empowered and challenged! We are dedicated to providing fast, thoughtful, and high-touch interactions. We uphold high standards, with attention to detail, empathy, and quick turnaround times. We love what we do and enjoy doing it. We offer on-the-job training, international training opportunities, talented teams, and a creative work environment to help everyone reach their potential and grow within UBRAND.

Advertising is fast-paced and ever-changing. Join a team that keeps moving. Our days are action-packed, and you'll always be growing and learning. It's an opportunity to become an integral part of our creative squad.

UBRAND is an equal opportunity employer; all qualified applicants will receive consideration for employment.