Cisco Unified Communications Engineer

FNRCO; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a skilled Cisco Unified Communications Engineer to enhance their voice, video, and collaboration solutions. This role involves designing and implementing robust Cisco UC systems, integrating them with various platforms, and ensuring high availability. The ideal candidate will have a strong grasp of Cisco UC technologies and protocols, along with excellent troubleshooting skills. Join a forward-thinking team where your contributions will directly impact communication efficiency and innovation within the organization. If you're ready to take on this challenge, this opportunity is for you!

Qualifications

• Deep expertise in Cisco UC platforms and VoIP networks.
• Ability to integrate UC systems with PSTN carriers and cloud platforms.
• Experience in troubleshooting call routing and QoS issues.

Responsibilities

• Design and implement Cisco UC solutions for enterprise environments.
• Integrate third-party tools with Cisco UC for enhanced functionality.
• Provide Tier 3 support and train end-users on UC features.

Skills

Cisco UC Stack (CUCM, CUC, UCCX, CER, Expressway, Webex Calling)

SIP

H.323

MGCP

RTP/RTCP

TLS/SRTP

Networking (VLANs, QoS, PoE)

Scripting (Python, PowerShell)

Contact center integrations (UCCX, PCCE)

Strong analytical skills

Education

CCNP Collaboration or CCIE Collaboration

Tools

VQ Conference Manager

Calabrio

Imagicle

Job description

Job Summary

We are seeking an experienced Cisco Unified Communications Engineer to design, implement, and optimize enterprise-grade voice, video, and collaboration solutions. The ideal candidate will have deep expertise in Cisco UC platforms (CUCM, CUC, UCCX, Expressway) and a proven ability to integrate them with SIP-based systems and VoIP networks.

Key Responsibilities

Design & Implementation

• Design, configure and deploy Cisco UC solutions (CUCM, Unity Connection, IM&P, Expressway, Webex).
• Configure SIP trunks, H.323/MGCP gateways, and dial plans for multi-site environments.
• Integrate UC systems with PSTN carriers, Microsoft Teams, and hybrid cloud platforms.
• Design high-availability and disaster recovery solutions for critical communication services.

Third-Party Integrations

• VQ Conference Manager:
• Deploy and manage VQ Conference Manager as a replacement for Cisco TMS.
• Integrate VQ with Cisco UC (CUCM, Webex, endpoints) for scheduling, management, and analytics.
• Contact Center Analytics: Integrate Calabrio with Cisco UCCX/PCCE for call recording and workforce optimization.
• Call Management Tools: Implement Imagicle solutions (call recording, CRM integration) with CUCM.

Operational Management

• Troubleshoot call routing, QoS issues, SIP interoperability, and media flows.
• Monitor performance using Cisco Unified CM Analytics and Prime Collaboration.
• Implement security best practices (TLS, SRTP, SIP hardening, certificate management).
• Plan and execute CUCM upgrades, patches, and migrations (e.g., v11 to v14).

Collaboration & Support

• Work with network teams to ensure QoS (DSCP/LLQ) for real-time traffic.
• Document architectures, configurations, and operational procedures.
• Provide Tier 3 support and train end-user on UC features.

Required Skills & Qualifications

Core Competencies

• Cisco UC Stack: CUCM, CUC, UCCX, CER, Expressway, Webex Calling.
• Protocols: SIP, H.323, MGCP, RTP/RTCP, TLS/SRTP.
• Networking: VLANs, QoS, PoE, firewall traversal (NAT/Traffic Shaping).
• Cloud collaboration tools (Webex Calling).
• Scripting (Python, PowerShell) for UC automation.
• Contact center integrations (UCCX, PCCE).

Other Third-Party Tools:

• VQ Conference Manager:
• Hands-on experience deploying/managing VQ Conference Manager in Cisco environments.
• Knowledge of VQ-Cisco interoperability (scheduling, provisioning, diagnostics).
• Calabrio (workforce optimization, reporting).
• Imagicle (call recording, analytics).

Soft Skills

• Ability to translate business needs into scalable UC designs.
• Strong analytical skills for troubleshooting real-time communication issues.
• Ability to design scalable UC and third party workflows (e.g., VQ for video conferencing management).
• Strong troubleshooting skills for multi-vendor UC and video systems.

Preferred Certifications

• Cisco: CCNP Collaboration or CCIE Collaboration

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