Aftersales Manager| Al-Futtaim Automotive | BYD | Jeddah

Al Futtaim Group; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Aftersales Manager to lead a dynamic team in Jeddah. This role focuses on driving branch performance, ensuring compliance with policies, and enhancing customer experience. With over a decade of automotive dealership experience required, the ideal candidate will excel in strategic problem-solving and leadership. Join a forward-thinking company that values collaboration and integrity, and make a significant impact in a fast-paced environment where your contributions are recognized and rewarded.

Qualifications

• 10+ years automotive dealership experience; at least 5 years in aftersales management.
• Strong coordination and problem-solving skills.

Responsibilities

• Drive branch performance to achieve revenue and service retention targets.
• Ensure compliance with local government and principal policies.
• Analyze customer feedback to enhance customer experience.

Skills

SAP

Automotive dealer processes

Strategic problem-solving

ERP skills

Change leadership

Coaching

Leadership abilities

Microsoft Office (Excel)

Education

Bachelor's degree in Engineering (Automotive)

Bachelor's degree in Business Management

Tools

Microsoft Office

SAP

Job description

# Aftersales Manager | Al-Futtaim Automotive | BYD | Jeddah

Location: SA

Job Requisition ID: 169192

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Our entrepreneurship and relentless customer focus enable us to grow and expand, responding to the changing needs of our customers within the societies we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers each day.

Overview of the role:

To drive the achievement of set targets – revenue, gross margin, Net Promoter Score (NPS), branch profit and loss – while managing the overall service center’s performance to deliver a seamless customer experience. Define organizational policy and other factors impacting the role.

What you will do:

• Drive branch performance to achieve sold hours, revenue, accessory and SMC sales, and recovery rate targets.
• Ensure optimal resource capacity to deliver Total Quality Management and improve service retention.
• Ensure compliance with local government and principal policies to minimize operational risk.
• Evaluate performance through coaching to support development of associates.
• Analyze customer feedback to enhance customer experience and operational efficiencies.
• Conduct daily meetings with key department managers to align on targets and performance.
• Work with HR to ensure optimal staffing with qualified personnel.
• Manage stakeholder relationships through regular meetings and corrective actions.
• Provide weekly forecasts based on market trends for management reporting.
• Manage facility standards to comply with brand and HSSE standards.
• Ensure 100% compliance with SOPs.
• Handle brand integration and relationship management to grow Aftersales volumes and margins.
• Maintain dealership profitability while controlling expenses and ensuring customer and employee satisfaction.

Required skills to be successful:

• Proficient in reports (SAP, forecasts, audits, HSSE, branch audits).
• Knowledge of automotive dealer/distributor processes.
• Strategic problem-solving, ERP skills, change leadership, coaching, and leadership abilities.

About the Team:

Reporting to the Aftersales Operations Manager, you will be an individual contributor working in a busy Aftersales environment.

What Equips You For The Role:

• 10+ years automotive dealership experience; at least 5 years in aftersales management.
• Bachelor's degree in Engineering (preferably Automotive) or Business Management or equivalent.
• Experience with reports (SAP, forecasts, audits, HSSE, branch audit).
• Market awareness and understanding.
• Strong coordination and problem-solving skills.
• Excellent communication skills (verbal, written, presentation).
• Proficiency in Microsoft Office, especially Excel.