Loyalty Territory Specialist

Landmark Group; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Loyalty Territory Specialist to oversee the Shukran loyalty program's marketing and operational aspects. In this vital role, you will manage campaign execution, stakeholder coordination, and performance tracking to enhance customer engagement. With a strong marketing background and 24 years of experience in loyalty program management, you will develop strategies to drive member activity and ensure compliance with local regulations. This position offers a unique opportunity to make a significant impact within a dynamic team focused on delivering exceptional customer experiences.

Qualifications

• 24 years of experience in loyalty program management or marketing operations.
• Strong skills in stakeholder coordination and data analysis.

Responsibilities

• Manage all marketing and operational aspects of the Shukran loyalty program.
• Oversee daily operations and ensure timely execution of loyalty campaigns.

Skills

Marketing Background

Campaign Management

Stakeholder Coordination

Data Analysis

Customer Engagement

Education

Diploma or Degree in Marketing

Business Administration

Job description

Job Title: Loyalty Territory Specialist

(Loyalty Operations Executive/Specialist Shukran Loyalty Program)

? Key Requirements At a Glance

• Strong marketing background, particularly in campaign management
• Territory knowledge is essential
• Candidate must be locally based in KSA or Qatar (depending on role)
• Arabic fluency is not mandatory for the Qatar position
• 24 years of experience in loyalty program management or marketing operations
• Strong skills in stakeholder coordination, data analysis, and customer engagement

???? Job Purpose

Responsible for managing all marketing and operational aspects of the Shukran loyalty programme in the assigned territory. This includes campaign execution, stakeholder coordination, performance tracking, and strategic insights to enhance customer engagement and program efficiency.

????? Key Responsibilities

???? Territory Campaign Management

• Oversee daily operations of the loyalty program within the territory
• Ensure timely and accurate execution of loyalty campaigns
• Collaborate with stakeholders to plan and implement initiatives
• Coordinate with creative/ops teams for campaign setup and artwork
• Manage high-value customer (Platinum tier) interactions

???? Data Analysis & Reporting

• Analyze campaign and engagement data
• Monitor KPIs and generate performance reports
• Provide insights and recommendations to improve program effectiveness

???? Customer Engagement

• Develop strategies to increase participation based on insights
• Run targeted campaigns to drive member activity
• Enhance engagement for top-tier customers (Platinum users)

???? Cross-Functional Collaboration

• Coordinate with marketing, IT, customer service, and finance teams
• Resolve territory-specific operational issues

? Compliance & Support

• Ensure compliance with local regulations and internal policies
• Provide direct support to loyalty members and manage inquiries

???? Qualifications & Skills

???? Education

• Diploma or degree in Marketing, Business Administration, or a related field

???? Experience

• 24 years in loyalty program management or marketing operations

???? Technical & Functional Skills

• Loyalty marketing & program coordination
• Customer experience and support
• Stakeholder management and campaign planning
• Strong attention to detail and multitasking abilities
• Experience with KPI reporting and customer insights

???? Soft Skills

• Excellent verbal and written communication
• Team player and effective collaborator
• Proactive problem-solver with strong project management skills