Banking Technical Support Specialist

Integrated Solutions Tawantech; Saudi Arabia; On-site; SAR 30,000 - 70,000; Full time

Job summary

A forward-thinking company is looking for an experienced Banking Technical Support Specialist to enhance its IT operations. This role involves providing top-tier technical support for core banking applications, troubleshooting complex issues, and ensuring service continuity for financial operations. The ideal candidate will have a solid understanding of banking systems, coupled with the ability to coordinate effectively with various stakeholders. Join a dynamic team where your expertise will play a crucial role in maintaining the integrity and performance of essential banking technologies.

Qualifications

• Strong background in banking systems and technologies.
• Proven experience in resolving technical issues.

Responsibilities

• Provide 2nd-level technical support for core banking platforms.
• Troubleshoot incidents related to application performance.

Skills

Banking Systems

Technical Support

Core Banking Applications

Troubleshooting

ITIL Standards

Education

Bachelor's Degree in IT or related field

Job description

Job Summary:

We are seeking an experienced Banking Technical Support Specialist to join our IT operations team. The ideal candidate will have a strong background in banking systems and technologies, with proven experience in resolving technical issues, supporting core banking applications, and ensuring service continuity for financial operations.

Key Responsibilities:

• Provide 2nd-level technical support for core banking platforms, online banking, and payment systems.
• Troubleshoot and resolve incidents related to application performance, user access, integration failures, and data inconsistencies.
• Monitor system alerts and logs, identify root causes, and apply corrective actions to prevent recurrence.
• Coordinate with vendors, internal IT teams, and business users to escalate and resolve high-impact issues.
• Assist in testing and deploying new banking system features, updates, and patches.
• Prepare technical documentation, support guides, and training materials for IT and end-users.
• Ensure adherence to ITIL standards, change management processes, and service SLAs.
• Provide on-call support and after-hours troubleshooting when required.