Client Service Account Manager - Trade & Working Capital

JP Morgan Chase; Saudi Arabia; On-site; SAR 30,000 - 80,000; Full time

Job summary

Join a dynamic team as a Client Service Account Manager, where your expertise in client service and trade finance will drive impactful solutions. In this pivotal role, you will manage transaction lifecycles and build lasting relationships with clients, collaborating with cross-functional teams to enhance client experiences. This opportunity offers a chance to be at the forefront of client service excellence in a globally recognized financial institution, where your contributions will significantly impact client satisfaction and operational efficiency. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this role is perfect for you.

Qualifications

• Proven leadership skills with a focus on client satisfaction.
• Strong organizational skills and ability to work under pressure.

Responsibilities

• Manage transaction lifecycles and ensure smooth handling.
• Build strong client relationships and provide comprehensive reporting.
• Support operational workflows and streamline processes.

Skills

Client Satisfaction

Relationship Building

Leadership Skills

Planning and Organizational Skills

Interpersonal Skills

Automation Tools Interest

Tools

AI Tools

Alteryx

Job description

Join our dynamic Trade & Working Capital Team, where your expertise in client service and trade finance will drive impactful solutions and foster strong client relationships. As a Client Service Account Manager, you will be at the forefront of enhancing client experiences, acting as a trusted advisor, and collaborating with cross-functional teams to deliver excellence.

As a Client Service Account Manager within the Trade & Working Capital Team, you will play a pivotal role in managing the lifecycle of transactions and building lasting relationships with clients. You will work closely with Operations, Trade Product, Trade Sales, Credit, Legal, and Banking Partners to ensure client expectations are met and exceeded. Your focus will be on providing transparency and proactive service, making you the first point of contact for clients and a key player in enhancing the overall client experience.

Job Responsibilities:

• Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
• Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
• Track client transactions and provide comprehensive reporting to enhance client experience.
• Support operational workflows to resolve refusals, disputes, and problematic transactions.
• Record all client interactions and escalate concerns to Sales as needed.
• Advocate for clients by analyzing customer behavior and reporting on transaction trends.
• Streamline processes in line with Trade priorities and support sales and client visits.
• Conduct client training and participate in client events to strengthen relationships.

Required Qualifications, Capabilities, and Skills:

• Proven leadership skills with the ability to deliver exceptional performance under pressure.
• Strong focus on client satisfaction and relationship building.
• Excellent planning and organizational skills, comfortable working within tight deadlines.
• Ability to operate collaboratively and possess strong interpersonal skills.
• Proficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx).

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of Trade Finance Products is preferred.
• Experience in developing and mobilizing internal networks and resources.
• Ability to identify opportunities for product development and enhancement.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.