Customer Success Manager

CARE; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A dynamic startup in the SaaS space seeks a Customer Success Manager to build relationships with high-value clients and ensure they maximize the value of our platform. The role involves guiding teams, minimizing churn, and acting as a thought leader in customer support and AI. Join a collaborative environment that encourages creativity and offers competitive benefits.

Benefits

Competitive salary and bonus

GOSI deduction coverage

Unifonic share scheme

30 holiday days after the first anniversary

Your Birthday off

Work from anywhere for up to 10 weeks per year

Paid leave for new parents

LinkedIn Learning License

Qualifications

• 5+ years of experience in customer-facing roles.
• Strong understanding of SaaS business models.
• Proven ability to establish trust with customer stakeholders.

Responsibilities

• Building trusted advisor relationships with high-value customers.
• Guiding customers in developing Customer Success Plans.
• Minimizing churn and revenue contraction.

Skills

Customer success

Account management

Strategic consulting

Communication

Relationship building

Job description

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Customer Success team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

What Will You Be Doing?

• Building trusted advisor relationships with high-value customers at the C-suite and executive level, ensuring they maximize the value of our platform throughout their lifecycle.

  
  

• Guiding customers and Unifonic account teams (Sales, Partners, Solution Consultants) in developing Customer Success Plans, including QBRs, Executive Business Reviews, strategic planning sessions, and churn mitigation strategies.

  
  

• Acting as an expert advisor by maintaining deep knowledge of Unifonic’s products and solutions to help customers adopt the most relevant features for their needs.

  
  

• Engaging customers to drive early and sustained adoption of Unifonic solutions, ensuring long-term success.

  
  

• Developing and execute adoption strategies for high-value accounts, focusing on AI products, change management, and package fulfillment.

  
  

• Minimizing churn and revenue contraction by proactively identifying risks, escalating issues, and implementing mitigation strategies with the account team.

  
  

• Identify and forecast growth opportunities for Unifonic’s AI products within your customer portfolio.

  
  

• Serving as a thought leader in marketing automation, customer support, and AI, sharing insights to benefit customers and the broader Solutions team.

  
  

• Acting as the Voice of the Customer, providing internal feedback to enhance Unifonic’s offerings for strategic clients.

  
  

What Skills Do You Need?

• 5+ years of experience in customer-facing roles such as customer success, account management, or strategic consulting. Experience in SaaS or consumption-based technology companies is a plus.

  
  

• Strong understanding of SaaS business models and the ability to support complex enterprise customers in achieving measurable value.

  
  

• Proven ability to establish trust with customer stakeholders and drive meaningful outcomes.

  
  

• Experience leveraging Success Plans to align business goals and define success metrics.

  
  

• Excellent communication skills, with the ability to articulate complex problems clearly to different audiences.

  
  

• Self-motivated, entrepreneurial mindset, and a strong team player.

  
  

• Track record of building lasting relationships with customers and internal teams.

  
  

As a Unifone, you will receive a range of benefits:

• Competitive salary and bonus.

  
  

• GOSI deduction coverage.

  
  

• Unifonic share scheme (we are all owners!).

  
  

• 30 holiday days after the first anniversary.

  
  

• Your Birthday off!

  
  

• Spend up to 10 weeks per year working from anywhere in the world!

  
  

• Paid leave for new parents.

  
  

• LinkedIn Learning License.