Service Advisor - Western Region

Petromin Corporation; Jeddah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An internationally successful company is seeking a talented Service Advisor to join its dynamic team in the automotive sales sector. This role focuses on delivering exceptional customer service, initiating vehicle services, and building lasting client relationships. The ideal candidate will possess strong communication and problem-solving skills, a technical background in automotive services, and a proactive approach to service excellence. With opportunities for personal and professional development, this position offers a modern workplace and a competitive compensation package. Join a forward-thinking organization that values its employees and fosters a collaborative environment.

Benefits

Competitive Compensation Package

22 Days of Annual Leave

Public Holidays

Life Insurance

Personal Development Opportunities

Engaging Work Environment

Qualifications

• Minimum 3 years of experience as a Service Advisor.
• Strong background in hospitality and customer service.

Responsibilities

• Initiate vehicle services and repairs by assessing performance problems.
• Develop and implement strategies to improve customer satisfaction.

Skills

Customer Service

Communication Skills

Problem Solving

Technical Knowledge

Fluency in English

Fluency in Arabic

Education

Diploma/Certificate Course - Technical / Mechanical Automotive

Tools

PC Proficiency

Job description

WE DELIVER - Let's deliver together:

Our initiative aims to nurture talented individuals enabling them to deliver exceptional service to our esteemed customers within the Automotive sales sector. We view customers as the most important part of our business. Petromin wishes to set standards that serve the true interest of our customers.

WE DREAM - This is what we dream of:

We’re seeking a talented Service Advisor who will initiate vehicle services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer reports and records in the Western Region.

Job Knowledge:

• Academic: Diploma/Certificate Course - Technical / Mechanical Automotive
• Related Work Experience: Minimum 3 years working as a Service Advisor
• Language Skills: Fluent in English (Read, Write, Speak) and able to speak and understand Arabic; proficient in PC use

Drive service excellence through proactive engagement and relationship building with clients. Develop and implement strategies to improve customer satisfaction and service outcomes. Provide exceptional customer service and build lasting client relationships. Collaborate with team members to enhance overall customer experience and satisfaction.

Strong background in hospitality with a focus on delivering top-tier customer service. Excellent communication and problem-solving skills to address client concerns effectively. Self-motivated with a proactive approach to achieving service goals and resolving issues. Immediate availability is essential to ensure smooth service operations.

We CARE - What you can expect:

• An internationally successful company
• Flat hierarchy
• Competitive compensation package
• A highly motivated team
• A modern workplace in the heart of the Eastern Region
• Can-Do Attitude
• Personal and professional development opportunities
• Engaging work environment, 22 days of annual leave, public holidays, Life Insurance

We want to be a great place to work, where our employees feel valued, have equal opportunities, and benefit from pay equality.

We DARE - YOU to apply:

• Applications from all individuals are encouraged regardless of gender
• Saudi nationals are preferred
• Applications are accepted from local hires only

More about us:

Petromin Corporation is a leading multi-national organization in Saudi Arabia. We are a transformative force, enabling movement through sustainable and innovative mobility solutions serving individuals and businesses. With over 6000 colleagues across more than 40 countries, we operate 8 business verticals dedicated to providing comprehensive automotive solutions. We are revolutionizing the landscape with futuristic ideas and sustainable practices focused on customer-centricity.

Our Mission:

To be the most customer-centric mobility solutions leader in Saudi Arabia, utilizing the latest technology platforms, service, and parts networks sustainably.

Our Vision:

To provide vehicle owners and enthusiasts with the most comprehensive end-to-end mobility, convenience, and value in a professional manner.

Our Ethics:

We operate with honesty and respect, supporting our people and preserving our biosphere through responsible practices.

Our Culture:

We build trust and reliance among our people, nurturing our environment for mutual growth and respect, to create a better tomorrow.

We look forward to welcoming you! Let’s drive success together!

#Passion #ForwardThinking #Respect #Teamwork #Integrity