Service Engineer, Al-Khobar

ABB; Al Khobar; On-site; SAR 80,000 - 100,000; Full time

Job summary

Join a leading company as a Service Engineer in Al-Khobar, where you'll deliver exceptional service in electrical systems and contribute to customer satisfaction. This role involves installation, troubleshooting, and maintaining strong customer relationships while ensuring operational excellence. Ideal candidates will have a Bachelor's in Engineering and over 5 years of relevant experience.

Qualifications

• Minimum of 5+ years of relevant experience in drilling systems.
• Fluent in English is required.

Responsibilities

• Perform on-site service activities including installation, commissioning, and troubleshooting.
• Maintain customer relationships and identify new service sales opportunities.
• Prepare documentation and reports for customer sign-off.

Skills

Communication

Problem Solving

Customer Satisfaction

Education

Bachelor of Engineering in Electrical field

Tools

Electrical propulsion

Energy storage

Hybrid propulsion

Drilling systems

Integrated automation system

Job description

Service Engineer, Al-Khobar

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to

Local Division Manager - IAMP

Your role and responsibilities

• Service delivery
• Perform on-site service activities like:
• Service jobs
• Installation and Commissioning
• Routine maintenance work
• On-site troubleshooting, analyzing, and rectifying of technical problems.
• Perform technical support, identify, and analyze technical problems through remote, when in-office.
• Customer approach
• Contribute to customer satisfaction by executing Service work according to customer order and expectation.
• Maintain a good relationship with customers.
• Identify new service sales opportunities and follow up.
• Contribute to customer satisfaction by executing support according to customer order and expectation.
• Materials and supply
• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service/maintenance activities.
• Documentation and reports
• Prepare all documents and reports to be signed by the customer representative.
• Reporting work done in a timely manner and follow up when needed.
• Ensure that documentation and software is updated and stored according to guidelines
• Troubleshooting
• Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future.
• Operational excellence
• Provide recommendations to management to improve operations and customer service.
• Health, safety and integrity
• Apply safety rules and safe practices as well as environmental responsibilities.
• Report unsafe practices and incidents.
• Communication
• Towards the Customer
• Towards the Project Manager
• Towards the Service organization
• Towards the Sub-suppliers
• Towards the Line organization and Management
• Challenges
• Deliver quality customer service to satisfy customers
• Cope up with high demand for service within the time frame for Marine operations
• identify new Service business opportunities for ABB
• Willingness to travel (up to 40%) and work outside office timing as and when required.
  
  

Qualifications for the role

• Bachelor of Engineering in Electrical field
• Knowledge, Skill and Experience are:
• Minimum of 5+ years of relevant in Drilling system experience
• Good knowledge & hands on experience on Electrical propulsion, Energy storage ,Hybrid propulsion, Drilling systems, Drives ,motors and Integrated automation system
• Motivated and energetic with structured approach
• Positive attitude, solution oriented & work without supervision
• * Fluent in English is required.
  
  

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory