Technical Support Coordinator - Sales Experience

NOV; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading company in the oil and gas industry is seeking a detail-oriented professional to manage aftermarket jobs. The role involves coordinating with customers and technical teams, ensuring timely delivery, and maintaining work records. Ideal candidates should possess strong communication skills and proficiency in Microsoft Excel. Join us in delivering top-quality services and products while prioritizing customer needs.

Qualifications

• 1-3 years of relevant experience required.
• Ability to create professional reports.

Responsibilities

• Manage WLF aftermarket jobs from inquiry to customer collection.
• Communicate with customers daily to ensure quick response.
• Track order and work order statuses to ensure timely completion.

Skills

Communication

Customer Handling

Time Management

Typing Skills

Education

Diploma in Accounting

Tools

Microsoft Excel

Job description

Job Summary

Manage WLF aftermarket jobs from inquiry to customer collection, including receiving RFQ, preparing quotes, receiving PO, coordinating with the technical team for goods in and out, compiling job documents, ordering parts, ensuring customer collection and signing the delivery note, updating work records and documents in the system. This applies to both service and rental equipment.

Responsibilities/Accountability & Authority

• Communicate with customers daily to ensure quick response.
• Receive RFQ, prepare rental and service quotes, and follow up with the workshop team on service progress.
• Receive POs, review contracts, and issue order acknowledgements for rental and service orders.
• Ensure all documents are uploaded to the system and shared drive.
• Manage work documents and update tracking sheets.
• Create work orders, review shortages with the technical team, and coordinate with procurement for sourcing options.
• Populate work packs as work progresses.
• Capture costs in work orders, link to sales orders, review, and close WOs after service completion, ensuring dispatch and readiness for invoicing.
• Track order and work order statuses to ensure timely completion and customer satisfaction.
• Follow up with spare parts, logistics, and warehouse teams regarding parts status and participate in strategic planning calls.
• Work closely with the technical team to ensure timely delivery and customer specifications, attending regular meetings for updates and issue resolution.
• Assist invoicing team with outstanding payments to improve accounts receivable.
• Review dispatched but uninvoiced OAs with the invoicing team.
• Conduct regular customer visits for feedback and to address development points.
• Accept additional tasks related to this scope of work, whether permanent or temporary.
• Assist WLF group in optimizing inventory by regularly following up on open WOs for S&OP and rental equipment.

Behavioral Skills/Competencies & Experience Required

• Diploma or higher degree in Accounting or equivalent.
• 1-3 years of relevant experience.
• High-speed, accurate typing skills.
• Proficiency in Microsoft Excel, including formulas and pivot tables.
• Ability to create professional reports.
• Ability to work with diverse teams.
• Ability to work under pressure and manage time effectively.
• Strong communication and customer handling skills.
• Flexibility to work beyond standard hours for urgent or critical requests.

About Us

Our company leverages over 150 years of combined experience in the oil and gas industry to help our customers succeed. We power the industry that powers the world through technical expertise, advanced equipment, and operational support across the globe.

We are a global family committed to purposeful innovation, delivering top-quality products and services, and prioritizing customer needs above all.