Airport Services Agent - Jeddah

Qatar Airways; Saudi Arabia; On-site; SAR 30,000 - 50,000; Full time

Job summary

Join an extraordinary team as an Airport Services Agent in Jeddah, where your skills and ambition will help create a stress-free travel experience for passengers. This role involves delivering top-notch customer service, coordinating with airport operations, and ensuring compliance with safety standards. Be part of a dynamic environment that offers infinite opportunities for growth and challenges that will enhance your skills. Embrace the chance to contribute to a leading airline's mission of excellence and innovation, making every journey memorable for travelers.

Qualifications

• Experience in a customer-facing role in an airport environment.
• Knowledge of passenger and baggage handling regulations.

Responsibilities

• Deliver excellent customer service at all touch points.
• Coordinate with various airport functions for smooth operations.

Skills

Customer Service

Communication Skills

Airport Functions Knowledge

Baggage Handling

Job description

About The Role

We are recruiting for an Airport Services Agent based in Jeddah, Kingdom of Saudi Arabia.

In this role, you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Role Accountabilities

1. Delivering the highest level of customer service at all customer touch points
2. Constant liaison with check-in, boarding gate, ramp, cargo, lounge
3. Supervising service partners' activities for the smooth acceptance of passengers
4. Directing arriving/departing passengers to respective areas such as the arrival hall, transfer area, departure gate, lounge, etc.
5. Checking entry requirements (visas, residence permits) are met
6. Coordinating with cargo, fueling company, baggage makeup area, aircraft loading team, catering suppliers for a smooth turnaround
7. Handling company mail
8. Performing pre- and post-flight administration duties
9. Handling baggage claims
10. Ensuring compliance with QR safety and security requirements
11. Maintaining on-time performance

Be part of an extraordinary story

Your skills, imagination, and ambition have no boundaries here. There are infinite opportunities to grow and work on rewarding challenges that will build your skills and experience. Join us to be part of our future, creating the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Together, everything is possible.

Job Posting

May 6, 2025, 12:21:22 PM

To Be Successful In This Role You Will Need

1. Experience in a similar customer-facing role within an airport environment
2. Knowledge of airport functions including passenger and baggage handling, weight and balance, and dangerous goods regulations
3. Ability to work shifts, including weekends
4. Excellent communication skills in English

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We dare to achieve what's never been done before. Whether creating a unique customer experience or innovating behind the scenes, every person contributes to our story of growth and determination. Join us to bring your ideas and passion to a global community where your ambition knows no boundaries.