Commercial Lead Neurology

卡湯晩; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in the Riyadh region is seeking a dynamic sales leader to drive performance and customer experience through effective team management and strategic operations. The role involves overseeing sales activities, leading teams, and ensuring compliance with local policies while fostering a culture of safety and ethical practices.

Qualifications

• Experience in sales-driven activities and performance management.
• Ability to lead customer-facing teams and meet sales targets.

Responsibilities

• Responsible for all sales-driven activities and performance management.
• Lead and develop customer-facing field teams to meet sales targets.
• Oversee daily business operations and coordinate cross-functional teams.

Skills

Leadership

Performance Management

Sales Strategy

Customer Experience

Agile Methodologies

Job description

Job Responsibilities

• Responsible for all sales-driven activities, including omnichannel operations and performance management.
• Collaborate with key stakeholders to identify opportunities at the territory and market levels.
• Lead and develop customer-facing field teams to meet sales targets and customer experience objectives, including yearly targets, transformation KPIs, and resource allocation for the assigned geography.
• Oversee daily business operations by coordinating cross-functional teams, optimizing workflows, and implementing efficient processes aligned with strategic growth and go-to-market strategies.

Job Purpose

• Responsible for all sales-driven activities including omnichannel operation and performance management.
• Collaborate with key stakeholders to identify opportunities at the territory and market levels.
• Lead and develop customer-facing field teams to meet sales targets and customer experience objectives, including yearly targets, transformation KPIs, and resource allocation for the assigned geography.
• Oversee daily business operations by coordinating cross-functional teams, optimizing workflows, and implementing efficient processes aligned with strategic growth and go-to-market strategies.

Key Accountabilities

Manage Great Customer Experience

• Develop, lead, and drive the performance of a squad of customer experience managers with diversified responsibilities, setting business objectives and growth opportunities through an agile team setup, while providing coaching and support.
• Lead field execution, including coaching with customer experience partners on customer engagement and transformation objectives.

Performance and Business Acumen

• Translate company objectives into field strategies and tactics.
• Manage regional sales, key accounts, and facilitate account management processes with access and tender teams.
• Design territory objectives and growth opportunities, acting as the product owner for the regional agile team and liaising with HQ.
• Ensure accurate volume and revenue forecasts, and manage resource allocation and targets.
• Develop regional business plans aligned with national strategies.
• Lead regional go-to-market execution, including digital remote specialists.
• Build and maintain relationships with key customer segments.
• Make final decisions on resource allocation, engagement plans, and individual targets.

Leadership and Development

• Model agile ways of working.
• Manage performance of subordinates, supporting their development through coaching and feedback.
• Build a motivated, engaged team using recognition and communication.
• Promote data-driven decision-making.
• Ensure ethical practices and compliance across all activities.

New Ways of Working

• Drive empowerment, autonomy, and accountability within the organization.
• Apply agile methodologies and promote collaborative, customer-centric decision-making.
• Foster an agile, self-organizing team culture.
• Engage stakeholders internally and externally, including KOLs and DOLs, to develop advocacy.
• Support marketing and facilitate squad collaboration.
• Identify and resolve bottlenecks with HQ stakeholders.

Health, Safety, and Environment Responsibilities

• Ensure personal and team safety, adhering to HSE rules and procedures.
• Engage with HSE activities, promote safety culture, and report incidents.
• Comply with local and corporate HSE policies.

Compliance

• Ensure all activities comply with local laws and corporate policies.
• Manage HSE issues with local support and act as a role model for ethics and integrity.