Community Operations Manager

Info Resume Edge; Al Jubayl; On-site; SAR 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Community Manager to drive engagement and collaboration within their vibrant community. This role involves developing strategies to foster trust, managing operations for efficiency, and planning exciting events to enhance networking opportunities. You'll analyze community metrics to inform improvements and act as a vital link between members and internal teams. If you have a knack for communication and a passion for community building, this is your chance to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in community management or operations.
• Exceptional written and verbal communication skills.

Responsibilities

• Develop and execute community engagement strategies.
• Organize virtual and in-person community events.
• Track key community metrics and analyze data.

Skills

Community Engagement

Operations Management

Event Planning

Crisis Management

Analytical Skills

Communication Skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Bachelor's degree in Marketing

Tools

Discord

Slack

Social Media Platforms

Job description

Key Responsibilities:

1. Community Engagement & Management:
   • Develop and execute community engagement strategies that foster trust and collaboration.
   • Monitor community platforms (social media, forums, and event spaces) to ensure positive member interactions.
   • Address member inquiries, resolve conflicts, and mediate discussions effectively.
2. Operations Management:
   • Streamline community processes and optimize workflows to enhance efficiency.
   • Implement tools and systems for tracking community growth, engagement, and sentiment.
   • Create and maintain documentation for community operations and best practices.
3. Event Planning & Execution:
   • Organize virtual and in-person community events to drive engagement and networking.
   • Coordinate logistics, marketing, and communication for community-driven events.
4. Analytics & Reporting:
   • Track key community metrics and analyze data to measure success and areas for improvement.
   • Generate regular reports on community growth, engagement, and sentiment.
5. Collaboration & Communication:
   • Serve as a liaison between community members and internal teams.
   • Communicate community feedback to product, marketing, and support teams for continuous improvement.
6. Crisis Management:
   • Respond swiftly to community crises or issues with professionalism and strategic action.
   • Implement preventative measures to mitigate future risks.

Qualifications:

• Bachelors degree in Business Administration, Communications, Marketing, or a related field.
• Proven experience in community management, operations, or related roles.
• Exceptional written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in community management tools (e.g., Discord, Slack, social media platforms).
• Analytical mindset with experience in data reporting and insights.
• Ability to work independently and in a team environment.