Trainer - Chalhoub Academy

Yas Mall; Jeddah; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading luxury retail group is seeking a Brand Trainer to enhance client experiences in Fashion and Beauty. This role involves developing training materials, supporting staff, and monitoring performance. Ideal candidates will have a passion for client engagement and experience in retail training. Join a diverse team committed to innovation and luxury.

Benefits

Healthcare

Education contributions

Remote work policies

Employee discounts

Qualifications

• Experience in a client-facing role within a Fashion Retail store.
• Experience with in-store training or brand presentations.

Responsibilities

• Develop training materials and support frontline staff with on-the-job learning.
• Conduct training needs analysis and create training calendars.
• Deliver training sessions and evaluate training effectiveness.

Skills

Client Experience

Client Engagement

Styling

Fashion

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group curates a portfolio of over 10 owned brands and works with more than 400 international brands across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories. It aims to build a future where luxury dreams become reality, bridging cultures and creating memorable experiences for consumers through innovation and technology. The Group operates more than 950 stores, online platforms, and mobile apps, and fosters a culture rooted in diversity, equity, and inclusion. With over 16,000 professionals across eight Middle Eastern countries and LATAM, the Group is recognized as a Great Place to Work and is committed to sustainability, being a member of the UN Global Compact and aiming for Net Zero by 2040.

What you'll be doing

As a Brand Trainer at Chalhoub, you will impart knowledge of the Luxury Gifts, Fashion, or Beauty categories, develop training materials in collaboration with Group L&D, support frontline staff with on-the-job learning, and monitor performance and training needs. Your responsibilities include conducting training needs analysis, creating and implementing training calendars, localizing brand materials, acquiring product knowledge, leveraging digital tools, analyzing training data, conducting brand awareness initiatives, delivering training sessions, evaluating training effectiveness, and acting as a brand ambassador at events.

What you'll need to succeed

• Genuine passion for Client Experience, Client Engagement, Styling, and Fashion
• Experience in a client-facing role within a Fashion Retail store
• Experience with in-store training or brand presentations
• Fluent in Arabic and English
• Willingness to travel across the Middle East

What we can offer you

We offer enriching experiences, learning and development opportunities, exposure to diverse roles, and a competitive benefits package including healthcare, education contributions, remote work policies, and employee discounts. We value your unique contributions and are committed to diversity and inclusion.

We Invite All Applicants to Apply

We believe diversity of thought, culture, background, abilities, and perspectives is essential to inspiring, exhilarating, and delighting our customers. We welcome all applicants regardless of gender, age, race, religion, nationality, or disability, and are committed to providing equal opportunity.