Information Technology Support Specialist

iHR (International Human Resources); Jazan Province; On-site; SAR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist to provide on-site assistance at a government entity in Jazan. In this role, you will troubleshoot hardware and software issues, support end-users, and ensure the smooth operation of IT systems. The ideal candidate will possess strong communication skills, hands-on experience in IT support, and a solid understanding of Windows OS and basic networking. This is a fantastic opportunity to enhance user experience and contribute to the efficiency of IT operations in a dynamic environment.

Qualifications

• Minimum of 1 year in IT support or help desk roles.
• Bachelor's degree or higher in Information Technology or a related field.

Responsibilities

• Provide on-site technical assistance and troubleshoot issues.
• Support end-users and ensure smooth operation of IT systems.
• Prepare periodic technical reports detailing common issues.

Skills

Communication Skills

IT Support Experience

Windows OS Knowledge

Basic Networking

Technical Documentation

Time Management

Education

Bachelor's degree in Information Technology

Job description

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Job Title: Technical Support Specialist

Employer: Private company to work on-site at a government entity in Jazan

Qualification: Bachelor's degree or higher in Information Technology or a related field

Experience: Minimum of 1 year in IT support or help desk roles

Language: Proficiency in English is required

Job Summary:

The Technical Support Specialist will provide on-site technical assistance at a government entity in Jazan. Responsibilities include troubleshooting hardware and software issues, supporting end-users, and ensuring smooth operation of IT systems in accordance with service quality standards.

Key Responsibilities:

• Receive and respond to technical support requests from government staff.
• Diagnose and resolve hardware, software, and network-related issues.
• Provide support for operating systems, printers, desktops, and laptops.
• Coordinate with internal technical teams for escalation and resolution of advanced issues.
• Prepare periodic technical reports detailing common issues and resolution steps.
• Enhance user experience by minimizing downtime and improving response times.

Required Skills:

• Strong communication skills with non-technical users.
• Hands-on experience in IT support and help desk environments.
• Good knowledge of Windows OS, printers, and basic networking.
• Ability to work on-site and resolve issues under pressure.
• Technical documentation and time management skills.

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