Customer Care Specialist

ALJABR FINANCE; Dammam; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer satisfaction through effective communication and problem-solving. In this role, you will manage customer inquiries, resolve complaints, and ensure compliance with regulatory standards. Your ability to multitask and collaborate with various departments will be crucial in delivering exceptional service. Join a dynamic team dedicated to improving customer experiences and contributing to service development initiatives. This position offers a unique opportunity to make a meaningful impact in a fast-paced environment.

Qualifications

• Detail-oriented with a strong focus on customer satisfaction.
• Knowledgeable in regulatory requirements and compliance.

Responsibilities

• Handle incoming customer calls and ensure prompt service delivery.
• Log and resolve customer complaints through the appropriate system.
• Collaborate with departments to resolve complex customer issues.

Skills

Excellent Communication Skills

Active Listening

Problem-Solving

Conflict Resolution

Technical Proficiency

Multitasking

Attention to Detail

Team Collaboration

Time Management

Emotional Intelligence

Customer-Centric Mindset

Adaptability

Education

Diploma or higher

Tools

CRM systems

Job description

Job Purpose:

Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:

• Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
• Ensure all services are provided completely and in full compliance with applicable rules and regulations.
• Respond accurately and thoroughly to customer inquiries and requests.
• Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
• Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
• Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
• Implement customer care department policies and procedures in daily operations.
• Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
• Participate in initiatives to improve the customer experience and contribute to service development campaigns.
• Collaborate with other departments (e.g., IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
• Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:

Diploma or higher

Key Skills:

• Excellent Communication Skills – Clear, professional verbal and written communication.
• Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
• Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
• Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
• Technical Proficiency – Familiarity with customer service software (e.g., CRM systems) and company-specific platforms.
• Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
• Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
• Team Collaboration – Works well with cross-functional teams (e.g., sales, IT, finance) to resolve issues and improve service.
• Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
• Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
• Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
• Adaptability – Comfortable adjusting to new technologies, policies, or procedures.