Senior Analyst

DSV - Global Transport and Logistics; Riyadh; On-site; SAR 80,000 - 100,000; Full time

Job summary

A leading logistics company is seeking a detail-oriented Senior Analyst to support customer integration solutions in the Middle East. The role involves project management, customer onboarding, and ensuring operational alignment through EDI/API integrations. Ideal candidates will have strong communication skills and experience in logistics or systems integration.

Qualifications

• 3–5 years in business implementation, project coordination, or systems integration.
• Deep knowledge of EDI/API technologies and applications.

Responsibilities

• Manage customer onboarding and integration projects.
• Support testing phases and lead User Acceptance Testing (UAT).
• Facilitate training sessions post-implementation.

Skills

Project Management

Communication

Analytical Thinking

Technical Skills

Customer Service

Education

Bachelor’s degree in Supply Chain

Bachelor’s degree in Information Systems

Tools

Cargowise One

Power BI

Job description

Job Req Number: 95181
Time Type: Full Time

Designation: Senior Analyst

Location: Riyadh, Saudi Arabia

Reporting to: Senior Manager: Business Change Management & Client Application

Summary:

We are seeking a detail-oriented and proactive Senior Analyst to lead and support the end-to-end integration of customer solutions within the Middle East Region. This role focuses on establishing and optimizing connectivity through EDI/API integrations, ensuring technical readiness and seamless operational alignment. The position acts as a bridge between commercial, operational, and IT teams, serving as the primary business representative during customer onboarding and system integration projects. Key responsibilities include managing customer onboarding, utilizing customer visibility platforms, driving continuous improvement, and overseeing change management activities. Regional travel and collaboration across the global network, cross-functional divisions, and with Commercial Management are required for successful implementation and reimplementation of customer solutions.

Key Responsibilities:

1. Customer Integration Support:

• Serve as the primary contact for local business and sales teams regarding customer integration and adjustment requests.
• Support tender/RFQ processes from a business integration perspective.

Requirements Gathering & Documentation:

• Collect and validate documentation from customers, including MIGs, sample EDI/XML files, XSD schemas, and operational process outlines.

Project Kickoff & Alignment:

• Initiate projects with Business Request Forms (BRFs).
• Collaborate with IT and integration teams to support creation and finalization of the Customer Scope Document (CSD).
• Drive customer review and sign-off of the CSD before development begins.

Test Planning & Execution:

• Define test scenarios and create reference shipments for message flows.
• Support the creation and review of BRDs and EDI specifications.
• Approve BRDs before development to ensure operational alignment.

Project Coordination:

• Participate in planning with internal stakeholders.
• Secure approvals and ensure stakeholder alignment with project timelines.

Testing & Go-Live Support:

• Support testing phases and lead User Acceptance Testing (UAT).
• Obtain customer sign-off on UAT and maintain logs.

Training & Process Enablement:

• Ensure processes and work instructions are in place and understood.
• Facilitate training sessions post-implementation.

Hypercare & Post-Go-Live Support:

• Lead hypercare meetings and monitor issues via Action Trackers.
• Log and manage technical issues and incidents.
• Act as the primary contact during hypercare, providing troubleshooting and guidance.

Skills:

• Project Management: Proficiency in planning, execution, and managing multiple projects.
• Communication: Excellent verbal and written skills, confident presentation abilities.
• Analytical Thinking: Strong problem-solving and data analysis skills.
• Technical Skills: Knowledge of EDI/API integration platforms, project management tools.
• Customer Service: Strong engagement and relationship management skills.

System Landscape (core applications support):

• Cargowise One or similar TMS, EDI and API technologies, Purchase Order Management Systems, Customer Visibility platforms, Power BI/data visualization tools.

Qualifications:

• Bachelor’s degree in Supply Chain, Information Systems, or related field.
• 3–5 years in business implementation, project coordination, or systems integration.
• Deep knowledge of EDI/API technologies and applications.
• Excellent communication, stakeholder management, and documentation skills.
• Proven ability to manage multiple projects and cross-functional teams.
• Customer-focused with ownership and accountability.
• Certifications in LEAN, Sigma, Project Management are advantageous.
• Experience in logistics, freight forwarding, 3PL/4PL, or related software integration is preferred.

About DSV:

DSV is a global leader in transport and logistics, promoting inclusivity, diversity, and sustainability. With approximately 75,000 employees across over 80 countries, we are committed to delivering excellent customer experiences and high-quality services. Join us to be part of a progressive organization that values talent, respect, and growth. For more information, visit dsv.com and follow us on LinkedIn, Facebook, and Twitter.