Airport Services Agent - Jeddah, KSA

Qatar Airways; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a dynamic team as an Airport Services Agent in Jeddah, where you will deliver exceptional customer service and ensure a seamless airport experience for travelers. This role offers the chance to work in a fast-paced environment, coordinating with multiple teams to handle passenger and baggage operations while adhering to safety and security standards. With opportunities for growth and development, you will be part of a global community dedicated to excellence and innovation. If you are passionate about customer service and thrive in a collaborative setting, this position is perfect for you.

Qualifications

• Experience in a similar customer-facing role within an airport environment.
• Knowledge of passenger and baggage handling and airport functions.

Responsibilities

• Delivering the highest level of customer service at all touchpoints.
• Coordinating with various teams for smooth passenger turnaround.

Skills

Customer Service

Communication Skills

Knowledge of Airport Functions

Baggage Handling

Dangerous Goods Regulations

Job description

About the role:

We are recruiting for an Airport Services Agent based in Jeddah, Kingdom of Saudi Arabia.

In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Role Accountabilities:

• Delivering the highest level of Customer Service at all customer touch points
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervising service partners activities for the smooth acceptance of passengers.
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.
• Checking entry requirements (visas, residence permits) are met
• Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Handling of company mail
• Performing pre- and post-flight administration duties
• Handling baggage claims
• Ensuring compliance with QR Safety and Security requirements.
• On Time Performance

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible.

Qualifications

To be successful in this role you will need:

• Experience in a similar customer facing role within airport environment.
• Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
• Ability to work shifts, including weekends, is essential.
• Excellent communication in English language is a must.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.