RESERVATION AGENT

AccorHotel; Saudi Arabia; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading hotel is seeking a Reservation Agent to efficiently manage hotel reservations and provide top-notch customer service. The ideal candidate will have experience in a similar role at a 5-star hotel and possess strong communication skills. Responsibilities include handling inquiries, processing reservations, and maximizing revenue through upselling techniques. Join a dynamic team and contribute to creating memorable guest experiences.

Qualifications

• Minimum one year of experience in a similar role at a 5-star hotel.

Responsibilities

• Manage hotel reservations efficiently and provide excellent customer service.
• Handle reservation requests and maintain accurate deposit records.
• Explain guarantee and cancellation policies clearly to guests.

Skills

Customer Service

Communication

Listening

Education

High School Diploma

Job description

Reservation Agent Job Description

We are seeking a Reservation Agent to manage hotel reservations efficiently and provide excellent customer service. The ideal candidate will:

1. Have thorough knowledge of hotel services and facilities.
2. Answer inquiries about room rates, outlets, and room locations.
3. Be familiar with all aspects of the reservation systems.
4. Handle reservation requests with good listening and communication skills to gather necessary information.
5. Post advance deposits and maintain accurate deposit records.
6. Process rooming lists, group blocks, and note special requests and billing procedures.
7. File and process reservation correspondence, ensuring all files are current and organized.
8. Understand the roles of the Front Desk, Sales, and Accounts departments and their relation to Reservations.
9. Adhere to hotel policies and procedures.
10. Stay updated on rate changes and group inquiries.
11. Complete daily shift task lists and assist colleagues as needed.
12. Monitor inventory and check room availability throughout the day.
13. Understand departmental goals regarding average rate and occupancy.
14. Accurately accommodate and document special requests.
15. Select appropriate room types to meet guest needs and maximize revenue.
16. Explain guarantee and cancellation policies clearly to guests.
17. Describe room amenities and promote hotel features and promotions.
18. Use sales techniques to assist guests, including personalization, suggesting alternatives, and directing to sister properties when necessary.
19. Answer questions about hotel facilities, services, and special packages.
20. Assign confirmation or cancellation numbers and communicate these to guests, offering email or fax options.
21. Identify guest reservation needs through open-ended questions.
22. Apply upselling techniques to maximize revenue.
23. Recognize repeat guests with proper coding.
24. Perform other duties as assigned by management, including support for large events or hotel functions.
25. Assist in tasks related to new hotel openings.

Desired Candidate Profile

Qualifications: Minimum one year of experience in a similar role at a 5-star hotel and a high school diploma.