Assistant Manager - Guest Services & Entry Operations

Six Flags مدينة القدية; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a vibrant and dynamic team at a leading entertainment destination, where you will play a crucial role in enhancing guest experiences. As the Assistant Manager for Guest Services & Entry Operations, you will ensure that every guest enjoys a seamless journey from arrival to departure. Your leadership will guide a dedicated team in managing ticketing, guest inquiries, and VIP programs, all while fostering a culture of exceptional customer service. This is your chance to make a significant impact in the hospitality industry, where your skills will shine in a fast-paced and rewarding environment.

Qualifications

• 3-5+ years of experience in a leadership role in customer service.
• High school diploma or equivalent required.

Responsibilities

• Oversee guest services and entry operations for outstanding guest experience.
• Supervise ticketing, access control, and VIP experiences.

Skills

Customer Service

Leadership

Complaint Resolution

Ticketing Operations

Education

High School Diploma

Hospitality Certification

Job description

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

Requirements

High school diploma or equivalent required.

Additional certification or training in hospitality, operations, or customer service is preferred.

3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.