Technical Support Coordinator - Sales Experience

NOV; Dammam; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading company in the oil and gas industry seeks a detail-oriented professional to manage aftermarket jobs from inquiry to delivery. Responsibilities include preparing quotes, coordinating with technical teams, and ensuring customer satisfaction through effective communication and timely updates. The role requires strong organizational skills and proficiency in Microsoft Excel to handle documentation and reporting efficiently.

Qualifications

• 1-3 years of relevant experience.
• High-speed, accurate typing skills.
• Ability to create professional reports.

Responsibilities

• Manage WLF aftermarket jobs from inquiry to customer collection.
• Communicate daily with customers to ensure quick responses.
• Coordinate with spares, logistics, and warehouse teams.

Skills

Communication

Time Management

Flexibility

Education

Diploma in Accounting

Tools

Microsoft Excel

Job description

Job Summary

Manage WLF aftermarket jobs from inquiry to customer collection, including receiving RFQ, preparing quotes, receiving PO, coordinating with the technical team for goods in/out sheets, compiling job documents, ordering parts, ensuring customer pickup and signing the delivery note, updating work records, and managing service and rental equipment.

Responsibilities/Accountability & Authority

• Communicate daily with customers to ensure quick responses.
• Receive RFQ, prepare rental and service quotes, and follow up with the workshop team on service progress.
• Review contracts upon receiving POs and issue order acknowledgments for rental and service orders.
• Ensure all documents are uploaded to the system and shared drives.
• Manage work documents and update tracking sheets.
• Create work orders, review shortages with the technical team to source locally when possible, and control costs.
• Update work packs as work progresses.
• Ensure costs are captured and linked to sales orders, review and close work orders after service completion, and prepare for invoicing.
• Track order and work order statuses to ensure timely completion and customer satisfaction.
• Coordinate with spares, logistics, and warehouse teams on parts status and participate in strategic planning calls.
• Work closely with the technical team to ensure timely delivery of orders and customer specifications, and participate in regular meetings for updates and issue resolution.
• Assist invoicing team with outstanding payments to improve accounts receivable.
• Review dispatched but not invoiced orders with the invoicing team.
• Visit customers regularly to gather feedback and address development points.
• Accept additional tasks related to this scope of work, whether permanent or temporary.
• Assist WLF group in optimizing inventory through regular follow-up on open work orders for S&OP and rental equipment.

Behavioral Skills/Competencies & Experience Required

• Diploma or higher degree in Accounting or equivalent.
• 1-3 years of relevant experience.
• High-speed, accurate typing skills.
• Proficiency in Microsoft Excel, including formulas and pivot tables.
• Ability to create professional reports.
• Ability to work with diverse teams and under pressure.
• Effective time management and communication skills.
• Flexibility to work beyond regular hours for urgent or critical requests.

About Us

We are a global family of experts dedicated to powering the oil and gas industry, providing technical expertise, advanced equipment, and operational support worldwide. Our commitment is to deliver innovative, reliable services and products that meet our customers' needs, emphasizing service excellence and sustainable success.