Customer Service Specialist

Saudi Electric Supply Company; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading company in Saudi Arabia is looking for a Customer Support Specialist to manage sales orders efficiently. This role involves coordinating with various teams to ensure smooth order processing and delivery. The ideal candidate will have a bachelor's degree and relevant experience in customer support or sales order management. Strong communication and problem-solving skills are essential, along with proficiency in ERP systems and Microsoft Office.

Qualifications

• 1-3 years of experience in customer support or sales order processing.
• 1-2 years of experience with ERP systems preferred.

Responsibilities

• Receive and review customer sales orders for accuracy.
• Coordinate with teams to confirm product availability and delivery.
• Monitor and follow up on open orders for timely fulfillment.

Skills

Attention to Detail

Communication

Problem-Solving

Education

Bachelor's degree in business administration

Supply Chain Management

Tools

Microsoft Dynamics 365

Microsoft Office Suite

Job description

We are seeking a detail-oriented and proactive Customer Support Specialist to manage and process sales orders efficiently and accurately. This role is critical in ensuring that customer orders are handled smoothly from entry to delivery, working closely with sales, procurement, logistics, and warehouse teams.

Key Responsibilities

• Receive and review customer sales orders to ensure accuracy and completeness.
• Process sales orders in the ERP system (Microsoft Dynamics 365 is desirable).
• Coordinate with sales, procurement, and logistics teams to confirm product availability and delivery timelines.
• Monitor and follow up on open orders to ensure timely fulfillment and delivery.
• Communicate order status updates to customers and internal stakeholders.
• Handle order changes, cancellations, and issue resolution promptly and professionally.
• Prepare and verify delivery notes and other documentation as needed.
• Maintain accurate and up-to-date customer and order records.
• Support the sales and customer service teams with administrative tasks related to order management.
• Identify opportunities for process improvements to enhance order processing efficiency.

Qualifications

• Bachelor's degree in business administration, Supply Chain Management, or a related field.
• 1-3 years of experience in customer support, sales order processing, or a similar operational role.
• 1-2 years of Experience with ERP systems (Microsoft Dynamics, SAP, Oracle, or similar) is preferred.
• Understanding of international logistics laws, INCO terms, and commercial terms.
• Strong attention to detail and high level of accuracy.
• Excellent communication and coordination skills.
• Customer-focused mindset with a proactive approach to problem-solving.
• Fluency in English, Arabic speaker is desirable.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).