Learning & Development Manager

Rotana Hotel; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hotel in Saudi Arabia seeks a passionate Learning & Development Manager to enhance employee training and development. You will manage training functions, develop programs, and foster a service-oriented culture. Ideal candidates will have managerial experience in training and strong communication skills.

Qualifications

• At least three years of managerial experience in a professional training environment.
• Expertise in instructional methods and training techniques.

Responsibilities

• Managing the hotel's training function to promote desired work culture.
• Conducting training courses and workshops based on operational requirements.

Skills

Communication

Presentation

Education

Managerial experience in training

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As a Learning & Development Manager, you will be responsible for managing the hotel's training function to promote the desired work culture. Your role involves developing and conducting training courses, facilitating training workshops based on operational requirements, and includes key responsibilities such as:

1. Assessing current and future training and development needs for the hotel, delivering a variety of professional quality training and development programs, and evaluating the effectiveness of training delivery by managers and supervisors.
2. Conducting a Colleague Development Needs analysis and preparing an Annual Learning and Development Plan and budget accordingly.
3. Providing professional internal consulting and conducting off-job training sessions as necessary to create measurable performance solutions and foster long-term growth and development for all colleagues.
4. Proactively shaping a service-oriented culture within the operation by measuring guest feedback and establishing effective communication channels to management and colleagues.
5. Assisting in the selection of Departmental Trainers, then training and developing them through ongoing workshops and monthly meetings.

Desired Candidate Profile

Education, Qualifications & Experiences

You should have at least three years of managerial experience in a professional training environment, with expertise in instructional methods and training techniques, including needs analysis, learning theory, group and individual training techniques, as well as training evaluation. A good working knowledge of computers, along with excellent communication and presentation skills, is required.

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