Senior Application Operation Engineer

Giza Systems; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Application Operation Engineer to provide advanced support for critical business applications. In this pivotal role, you will ensure system stability, availability, and performance while acting as the primary escalation point between support and development teams. Your expertise in troubleshooting and monitoring tools will be crucial in resolving complex issues and maintaining high service standards. This is an exciting opportunity to mentor junior staff and work collaboratively with cross-functional teams to enhance application performance and reliability. Join a dynamic environment where your contributions will directly impact the success of the organization.

Qualifications

• Strong experience in troubleshooting applications in production environments.
• Ability to mentor junior staff and manage tasks effectively under pressure.

Responsibilities

• Provide advanced support for business-critical applications and ensure system stability.
• Collaborate with teams to resolve complex application issues and minimize downtime.

Skills

Troubleshooting web applications

Analytical thinking

Problem-solving

Communication skills

Attention to detail

Team collaboration

Tools

AppDynamics

New Relic

Zabbix

Nagios

Linux

Windows Server

Job description

# Senior Application Operation Engineer

Job Description

Provide advanced support for business-critical applications, ensuring system stability, availability, and performance. Act as the primary escalation point between L1 support and L3/Development teams. Troubleshoot and resolve complex application issues, minimizing downtime and service disruption. Collaborate with cross-functional teams and stakeholders to ensure seamless incident resolution. Maintain high standards of service delivery through proactive monitoring and issue management. Mentor less-experienced team members on specific areas within their technical authority. Understand and escalate scope changes per change control process.

Work with team members to resolve more complex or cross-technology incidents.

Personal Skills

• Strong communication skills
• Analytical thinking and problem-solving mindset
• Attention to detail in documentation and support processes
• Ability to mentor and transfer knowledge to junior staff
• Capability to manage and prioritize tasks effectively under pressure
• Team collaboration and cross-functional coordination

Technical Skills

• Troubleshooting web, desktop, or mobile applications in production environments
• Hands-on experience with monitoring tools: AppDynamics, New Relic, Zabbix, Nagios
• Experience in Linux and Windows server environments
• Familiarity with APIs and integrations: SOAP, REST
• Understanding of ITIL processes (Incident, Problem, and Change Management)
• Application health monitoring and performance optimization
• Coordinating deployments, patches, and hotfixes
• On-call support and handling high-priority issues during off-hours
• Creating and maintaining technical documentation: knowledge base articles, SOPs, runbooks
• Mentoring and assisting in technical skill development
• In-depth analysis and root cause identification for recurring issues
• Collaborating with vendors, developers, and L3 teams to resolve complex problems

Job Location

Riyadh, Saudi Arabia

Job Role

Information Technology

Residence Location

Saudi Arabia