Asst Chief Concierge

RAFFLES; Jeddah; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join a prestigious luxury hotel in Jeddah as an Assistant Chief Concierge, where you will ensure guests enjoy world-class service and unforgettable experiences. In this pivotal role, you'll assist in managing the concierge desk, providing personalized recommendations, and mentoring junior staff. Your expertise in hospitality and deep knowledge of local attractions will help create memorable moments for guests. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this is the perfect opportunity to elevate your career in luxury hospitality.

Qualifications

• 3-5 years in luxury hotel concierge roles required.
• Fluency in Arabic and English is essential.

Responsibilities

• Assist in overseeing concierge desk operations and guest services.
• Manage junior concierge staff and resolve guest inquiries.

Skills

Exceptional communication skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Leadership abilities

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

We are seeking an exceptional Assistant Chief Concierge to join our prestigious luxury hotel in Jeddah, Saudi Arabia. As a key member of our concierge team, you will play a crucial role in ensuring our guests receive world-class service and unforgettable experiences during their stay.

Responsibilities

• Assist the Chief Concierge in overseeing daily operations of the concierge desk
• Provide personalized recommendations and arrange services for guests, including dining reservations, transportation, and cultural experiences
• Manage and mentor junior concierge staff, fostering a culture of excellence and continuous improvement
• Resolve complex guest inquiries and concerns with tact and professionalism
• Collaborate with other departments to ensure seamless guest experiences
• Maintain up-to-date knowledge of local attractions, events, and services in Jeddah and surrounding areas
• Implement and uphold luxury service standards across the concierge team
• Assist in developing and improving concierge services and procedures
• Handle VIP guest requests and special arrangements
• Ensure accurate and timely communication of guest preferences and requests across shifts

Qualifications

• 3-5 years of experience in a luxury hotel or resort concierge role
• Previous supervisory experience in hospitality
• Bachelor's degree in Hospitality Management or related field preferred
• Fluency in Arabic and English; additional languages are a plus
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in hotel management software
• Excellent organizational and time management skills
• Demonstrated leadership abilities and team management experience
• In-depth knowledge of Jeddah's attractions, dining, and cultural scene
• Thorough understanding of luxury hospitality standards and practices
• Ability to work flexible hours, including evenings, weekends, and holidays
• Passion for delivering exceptional guest experiences and creating lasting memories