Housekeeping Supervisor "Saudi Only"

Kempinski Hotel; Yanbu`; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Housekeeping Supervisor to elevate cleanliness standards and enhance guest experiences. This role involves directing daily housekeeping operations, managing staff, and ensuring compliance with hotel protocols. You'll work closely with other departments to maintain the hotel's pristine appearance and provide exceptional service. If you're passionate about hospitality and have a knack for leadership, this position offers a fantastic opportunity to make a significant impact in a vibrant, multinational environment.

Qualifications

• Experience in housekeeping operations and managing staff.
• Strong communication skills in local language and English.

Responsibilities

• Direct and control housekeeping operations ensuring cleanliness standards.
• Coordinate with other departments on room status and repairs.
• Conduct training sessions and manage staff performance.

Skills

Teamwork

Problem Solving

Motivating Others

Job description

The incumbent in this position is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas to ensure the highest standards of cleanliness. They assist the Assistant Executive Housekeepers and the Executive Housekeepers in departmental planning.

MAIN RESPONSIBILITIES

1. Direct work assignments of supervisory and non-supervisory staff to ensure prompt and courteous service to guests and other departments.
2. Check Public Areas / Floors to ensure furnishings, facilities, and equipment are clean, well-maintained, and replaced/refurbished as needed. For Floors, particularly check rooms assigned to V.I.P., V.V.I.P., and repeat guests to meet hotel standards.
3. Coordinate with other sections of the Housekeeping Department and other Departments regarding the hotel's physical appearance and room status, keeping them informed and following up on outstanding issues, including room repairs.
4. Assist the Assistant Executive Housekeepers with recruitment, performance management, training needs identification, training plan development, and implementation.
5. Conduct monthly training sessions to meet identified employee training needs.
6. Schedule routine inspections of all housekeeping areas, including occupied and non-occupied rooms.
7. Control the usage of amenities and cleaning supplies to ensure budget compliance and proper equipment and tool usage.
8. Assist in monitoring housekeeping procedures, including Lost and Found, Key Control, Security, Emergency procedures, and Health and Safety protocols for employees and guests.

Additional responsibilities can be added as needed to meet the hotel's requirements.

Skills

COMPETENCIES: Building teamwork, Developing others, Problem solving and decision making, Motivating others.

LANGUAGE: Ability to work and communicate in a multinational environment:

• Local language – excellent oral and written skills.
• English – very good oral and written skills.