Host / Hostess

SOFITEL; Riyadh; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading hospitality company in Riyadh is seeking a Host/Hostess to manage dining room operations, ensure guest satisfaction, and maintain high service standards. The ideal candidate will have strong customer service skills and previous experience in a similar role.

Qualifications

• Previous experience as a Host/Hostess.
• Experience managing reservations.

Responsibilities

• Design and manage the dining room layout and setup.
• Greet guests upon arrival and ensure their satisfaction.
• Handle guest complaints following instant pacification procedures.

Skills

Customer Service

Health and Safety Regulations

Job description

Job Responsibilities:

1. Design and manage the dining room layout, including table/seat/section numbers, setup, room capacity, hours of operation, price range, and dress code.
2. Track daily house count, arrivals, departures, and VIP guests.
3. Organize scheduled in-house group activities with designated locations and times.
4. Answer telephone calls promptly within 3 rings, using appropriate salutations and etiquette.
5. Record and confirm restaurant reservations and cancellations according to departmental standards.
6. Communicate reservation or cancellation updates to management during shifts.
7. Ensure compliance with departmental standards in preparing assignments.
8. Maintain cleanliness and sufficient stock of menus and check folders.
9. Keep the hostess stand clean and organized.
10. Review reservation book, pre-assign tables, and follow up on special requests.
11. Greet guests upon arrival.
12. Seat guests according to the floor plan, ensuring fairness among staff.
13. Show guests to their designated tables and ensure their satisfaction.
14. Present menus to guests.
15. Ensure tables are properly set for optimal guest service.
16. Anticipate busy times and organize procedures to manage waiting lines efficiently.
17. Respond promptly to guest needs and acknowledge guests throughout their visit.
18. Maintain positive relations with guests at all times.
19. Be knowledgeable about hotel services and activities to answer guest inquiries accurately.
20. Handle guest complaints following instant pacification procedures to ensure satisfaction.
21. Monitor guest reactions and collaborate with management to ensure guest satisfaction.
22. Ensure all tables are cleared and reset according to procedures.
23. Maintain cleanliness and proper condition of equipment and supplies in own section.
24. Assist restaurant staff as needed to ensure optimal guest service.
25. Promote a cooperative working environment to maximize productivity and quality.
26. Conduct systematic table visits during each meal period to ensure guest satisfaction.
27. Encourage F&B outlets to guests during downtime.
28. Complete training processes successfully.
29. Assist the supervisor in cashiering procedures, ensuring accuracy and proper balancing.
30. Assist in menu printing and updates.

Qualifications:

• Previous experience as a Host/Hostess.
• Knowledge of health and safety regulations.
• Experience managing reservations.
• Strong customer service skills.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Chefs
• F&B
• Front Desk

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