Zone Usher

DIMENSIONS; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

An established industry player is seeking dedicated ushers to ensure a smooth and enjoyable experience for event attendees. This role involves maintaining exceptional customer service, managing crowd flow, and ensuring safety through a strong understanding of emergency procedures. Ushers will be responsible for guiding guests to their seats, operating grandstands, and creating a friendly atmosphere. If you have a passion for events and enjoy working in a dynamic environment, this opportunity could be perfect for you.

Qualifications

• Strong customer service skills and ability to manage crowd flow effectively.
• Knowledge of emergency procedures and PWD requirements.

Responsibilities

• Direct attendees to their seats and assist as needed.
• Monitor crowd flow and manage queues for safety.

Skills

Customer Service

Problem Identification

Knowledge of Emergency Procedures

Queue Management

Tools

Ticketing System

Laptop

Job description

• Ability to read and understand ticket types.
• Ability to use a laptop and ticketing system.
• Maintain exceptional levels of customer service and professionalism.
• Ushers are responsible for maintaining a strong knowledge of the seating configuration of the entire Zone/Area including, but not limited to, all entry/exits, stairs, grandstands, elevators, first aid stations, concessions, and event information.
• Strong knowledge and understanding of all emergency and evacuation procedures.
• Understanding of all PWD requirements and reporting any PWD issues that may arise to the supervisor.
• Identifying and relating problems to their supervisors.
• Responsible for operating and managing the grandstands.
• Direct attendees to their seats and provide assistance as needed.
• Manage and control queues to ensure orderly entry and exit.
• Monitor crowd flow to prevent overcrowding and ensure safety.
• Must wear the proper uniform and always present a neat professional appearance.
• All personnel must conduct themselves in a professional manner, greeting all event patrons and guests with a positive attitude and courteous behavior to help create a friendly atmosphere.