Luxury Travel Adviser

Almosafer; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

Join a leading travel company in Saudi Arabia that is dedicated to enhancing the travel experience for its customers. As part of a dynamic team, you will handle a variety of travel-related requests, ensuring premium service and satisfaction. Your role will involve assisting customers with their travel needs, from flights and hotels to car rentals and more. With a focus on customer service excellence, you will proactively offer options and resolve any inquiries or complaints. This is an exciting opportunity to work in a diverse and inclusive environment where your contributions will be valued and recognized. If you are passionate about travel and customer service, this role is perfect for you.

Qualifications

• 2+ years experience in Travel or concierge service industry.
• Fluency in English and Arabic is required.

Responsibilities

• Provide full customer service offerings to premium customers.
• Assist with air, lodging, and car rental needs.

Skills

Customer Service

Sales Skills

Negotiation Skills

Communication Skills

Attention to Detail

Flexibility

Education

Bachelor's degree in Tourism or related field

Tools

Amadeus

GDS (Global Distribution System)

Job description

About the company:

Almosafer (part of Seera Group) is Saudi Arabia's Leading Travel Company

Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group's 40+ years of expertise, Almosafer supports Saudi Arabia's vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the job:

Handle travel related requests including flights, hotels, private jets, cruises, car rentals (chauffeur and self-drive), meet and greet services, and airport transfers.

Responsibilities:

• Provide the full suite of customer service offerings (including booking, inquiries, and requests)to our premium customers.
• Assist our premium customers needs from air, lodging, and car rental.
• Proactively offer options to customers and follow through to ensure customers are fully satisfied with the service and product.
• Respond to and follow up on travel and lifestyle inquiries through multiple communication channels.
• Evaluate customers complaints and ensure that they are dealt with expeditiously and satisfactorily, reporting service failures to the source and making recommendations to prevent recurrence.

Profile requirements:

• Bachelor's degree in tourism or a related field
• 2+ years experience in the Travel or concierge service industry
• Experience with Amadeus or any other GDS (ticketing system)
• Enthusiasm and a positive.
• Excellent communication and interpersonal skills.
• Fluency in English and Arabic.
• Strong sales and negotiation skills to efficiently handle high-valued inquiries.
• A good knowledge of travel and world geography
• Flexibility and ability to work on shifts.
• Attention to details.

Being you @ Almosafer:

At Almosafer we strongly believe in diversity and equal opportunities for all candidates.

We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.