Front Desk Agent - Night Shift

Sofitel; Al Khobar; On-site; SAR 24,000 - 36,000; Full time

Job summary

Join a prestigious 5-star hotel as a Front Desk Agent, where you will be the first point of contact for guests, providing exceptional service and creating memorable experiences. In this dynamic role, you will manage check-ins and check-outs, promote hotel facilities, and ensure guest satisfaction through personalized service. This position offers a unique opportunity to thrive in a fast-paced environment while working in a vibrant city known for its luxury and hospitality. If you're passionate about customer service and eager to contribute to a world-class team, this is the perfect opportunity for you.

Qualifications

• Proficiency in English, with a second language as an asset.
• Previous experience in customer service is preferred.

Responsibilities

• Greet and respond to guest requests while providing exceptional service.
• Responsible for check-in/out process and collecting payments.

Skills

Customer Service

Problem Solving

Interpersonal Skills

English Proficiency

Ability to Work Under Pressure

Job description

Company Description

Sofitel Al Khobar The Corniche

French luxury and local cuisine in the world's most exciting city

The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre. By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Front Desk Agent

1. Greet and respond to guest requests while providing exceptional service.
2. Responsible for check-in/out process, collecting payment and settling accounts as per standards, as well as taking and entering restaurant take away orders.
3. Take initiative to add a personalized experience.
4. Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
5. Follow all hotel and departmental policies and procedures, as well as health & safety protocols.

Qualifications

1. Proficiency in English (verbal and written), a second language an asset.
2. Previous customer-related experience preferred.
3. Strong interpersonal and problem-solving abilities.
4. Highly responsible & reliable.
5. Ability to work well under pressure in a fast-paced environment.