We are not just a fashion company. We look for luxury and legendary in our designs. We care about our customers and their choices and put them at the forefront of our concerns.
Role Description
- Participate in the creation of new designs and collections:
- Provide ideas and insights into new fashion trends based on direct interaction with customers.
- Contribute to the selection of fabrics, colors, and designs that meet market and customer needs.
- Collaborate with the design team to review prototypes and provide feedback for improvement.
- Develop a creative and collaborative work environment:
- Suggest new ways to display fashion in the store to enhance the customer experience.
- Provide ideas for improving the work environment, both in terms of organization and team motivation.
- Contribute to events and promotions that reflect the brand's identity.
- Customer Service and Sales:
- Greet and welcome customers in a professional manner.
- Advise customers on the latest designs and trends.
- Assist them in choosing sizes and styles that suit their tastes and needs.
- Achieve monthly sales targets and increase sales.
- Familiarity with all fashion details, such as materials, care methods, and available designs.
- Explain product features to customers in a professional manner.
- Stay updated on the latest fashion trends and new collections at IKH Fashion.
- Provide after-sales service, such as following up on customer satisfaction with their purchases.
- Suggest fashion styles via social media (if included in duties).
- Build strong relationships with customers and encourage repeat business.
- Know your monthly sales goal and develop a plan to achieve it.
- Divide your target sales into daily and weekly goals for easy tracking and gradual achievement.
- Continuously analyze your personal performance to identify strengths and improve weaknesses.
- Use consultative selling techniques by asking questions to understand customer needs.
- Highlight product features in an engaging and persuasive manner.
- Offer smart coordination suggestions so customers buy more than one item.
- Take advantage of offers and discounts to encourage purchases.
Skills
- Excellent communication and customer service skills
- Sales and sales management experience
- Training skills
- Strong interpersonal skills and ability to work in a team
- Proven track record of meeting sales targets
- Knowledge of fashion trends and products
- Previous experience in retail sales is a plus
- Bachelor's degree in Business, Marketing, Fashion, or related field
- Previous experience in fashion sales