Key Account Manager

Dailymealz; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in the FMCG sector is seeking an Account Manager to enhance customer relationships and drive growth. The role involves strategic planning, effective communication, and collaboration with teams to meet client needs. Ideal candidates will have a degree in Business Administration and experience in account management.

Qualifications

• 2 to 4 years of proven experience in account management.
• Experience in the FMCG industry is a plus.

Responsibilities

• Communicate with customers to understand their business needs.
• Create account plans for key clients to achieve growth.
• Collect data and generate reports to monitor account performance.

Skills

Communication

Negotiation

Listening

Presentation

Education

BA/BS degree in Business Administration

Job description

Dailymealz is seeking a dedicated Account Manager to serve as the primary point of contact between the company and its customers, ensuring their needs are understood and met. The role involves handling complaints, collecting and analyzing data to enhance the overall customer experience.

The ideal candidate should be passionate about listening to others and driven to assist them. Excellent communication and negotiation skills are essential.

Responsibilities:

1. Communicate with customers via phone, email, and in person to understand their business needs and foster relationships.
2. Create account plans for key clients, including setting goals, strategies, and action plans to achieve growth and revenue targets.
3. Collaborate with cross-functional teams to execute account plans successfully and identify growth opportunities.
4. Maintain updated knowledge of company products and services, tailoring solutions to meet client needs.
5. Resolve customer issues promptly by working closely with relevant teams.
6. Collect data and generate regular reports to monitor account performance.
7. Stay informed about industry trends, market conditions, and competitor activities affecting key clients.

Requirements:

1. BA/BS degree in Business Administration or a relevant field.
2. 2 to 4 years of proven experience in account management.
3. Excellent listening, negotiation, and presentation skills.
4. Strong verbal and written communication skills.
5. Experience in the FMCG industry is a plus.