Desktop Support Engineer

Creative Solutions; Riyadh; Hybrid; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled Desktop Support Engineer to provide exceptional support to clients facing hardware and software challenges. In this role, you will be responsible for troubleshooting issues, installing and upgrading systems, and ensuring smooth operations for both home and office environments. Your problem-solving abilities and interpersonal skills will be crucial in delivering effective solutions and enhancing client satisfaction. Join a dynamic team where your expertise will make a significant impact on client operations and contribute to a collaborative work environment.

Qualifications

• Proven experience as a Desktop Support Engineer or similar role.
• Advanced knowledge of computer hardware and software systems.

Responsibilities

• Assist clients with hardware and software issues.
• Install and maintain hardware and software systems.
• Troubleshoot networking and connection issues.

Skills

Problem-solving skills

Interpersonal skills

Knowledge of operating systems

Troubleshooting skills

Education

Bachelor’s degree in Computer Science

Equivalent experience certificate

Tools

Remote connection systems

Computer hardware systems

Job description

We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues.

You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a Desktop Support Engineer, you should have extensive knowledge of home and office systems,

good problem-solving skills, and high-level interpersonal skills. A top-class Desktop Support Technician provides fast

and effective support for clients experiencing basic hardware and software issues.

Responding to client support requests

Contacting clients to find out the nature of the problem

Traveling to the client’s location or connecting via a remote link

Troubleshooting hardware and software issues

Installing and maintaining hardware and computer peripherals

Installing and upgrading operating systems and computer software

Troubleshooting networking and connection issues

Advising on software or hardware upgrades

Providing basic training in computer operation and management

Completing job reports and ordering supplies

Bachelor’s degree in Computer Science or Information Technology (or equivalent experience certificate)

Proven work experience as a Desktop Support Engineer or Support Technician

Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals

Knowledge of popular operating systems, software applications, and remote connection systems

Ability to solve complex hardware and software issues

Ability to travel and work after hours when necessary

Excellent interpersonal skills

Good written and verbal communication skills

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